Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
Life Time is a premier hospitality and lifestyle company dedicated to creating exceptional experiences for its members and guests through outstanding service and meticulous attention to detail. As a dynamic and renowned organization, Life Time operates resorts and wellness clubs that emphasize a luxury, member-focused environment where engagement and satisfaction are paramount. Known for blending wellness, recreation, and community, Life Time is committed to enhancing the lives of its members by providing world-class service and amenities. The company fosters a culture that values inclusivity, diversity, and professional growth, making it an ideal place for individuals passionate about hospitality and customer engagement to thrive.
The Membership Concierge II role at Life Time serves as a vital professional within the hospitality team, focused on the precise management of member accounts, delivery of exemplary service, insightful programming knowledge, and proactive member and guest engagement. This position is perfect for individuals eager to grow their career in hospitality, as it offers structured opportunities for advancement through a self-directed progression system aligned with hospitality certification levels. The Membership Concierge II acts as the first point of contact for members and guests entering the resort, ensuring an extraordinary and welcoming experience from the very first interaction.
In this role, candidates are expected to be highly skilled in multitasking, with a strong ability to deliver high-quality customer service and service recovery in a dynamic and fast-paced environment. They will handle inbound and outbound communications, guiding and assisting members with account maintenance, program updates, payment processing, and retention efforts. The role also includes educating members about club programming, events, pricing, and policies, which demands that the concierge stays well-informed and knowledgeable. Success in this position hinges on strong communication skills, a friendly and outgoing demeanor, and a genuine passion to serve others. Working at Life Time offers more than just a job; it provides an opportunity to build a professional network, engage in meaningful work, and chart a personalized career path within a supportive environment committed to equal opportunity and inclusive recruitment practices.
The Membership Concierge II role at Life Time serves as a vital professional within the hospitality team, focused on the precise management of member accounts, delivery of exemplary service, insightful programming knowledge, and proactive member and guest engagement. This position is perfect for individuals eager to grow their career in hospitality, as it offers structured opportunities for advancement through a self-directed progression system aligned with hospitality certification levels. The Membership Concierge II acts as the first point of contact for members and guests entering the resort, ensuring an extraordinary and welcoming experience from the very first interaction.
In this role, candidates are expected to be highly skilled in multitasking, with a strong ability to deliver high-quality customer service and service recovery in a dynamic and fast-paced environment. They will handle inbound and outbound communications, guiding and assisting members with account maintenance, program updates, payment processing, and retention efforts. The role also includes educating members about club programming, events, pricing, and policies, which demands that the concierge stays well-informed and knowledgeable. Success in this position hinges on strong communication skills, a friendly and outgoing demeanor, and a genuine passion to serve others. Working at Life Time offers more than just a job; it provides an opportunity to build a professional network, engage in meaningful work, and chart a personalized career path within a supportive environment committed to equal opportunity and inclusive recruitment practices.
Job Requirements
- Skilled at multi-tasking
- delivering high quality customer service
- service recovery
- verbal communication
- comfortable working in a fast-paced environment
- able to stand for 4 hours at a time
- friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- complete retention specialist certification within 60 days of hire
- passion to serve others
- effective communication skills
- bachelor’s degree in hospitality preferred
Job Duties
- Operates as first point of contact for members and guests entering resort
- exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- serves as a key point of contact for new membership sales and member retention interactions
- engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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