Membership Concierge II

Life Time is a premier health and wellness company committed to providing exceptional resort-style experiences through its unique blend of fitness, spa, and recreational services. Established as a leader in the health club industry, Life Time operates luxury lifestyle centers that cater to individuals and families seeking holistic wellness solutions. Renowned for its inclusive and diverse workplace culture, the company emphasizes creating extraordinary experiences for its members while fostering professional growth and development among its employees. Life Time is dedicated to maintaining an environment where all team members can thrive, innovate, and contribute to the positive culture that defines the brand.

The role of Membership Concierge II at Life Time is crafted for professionals passionate about delivering top-tier customer service within a hospitality-focused environment. As a Membership Concierge II, you will act as a crucial liaison between the club and its members, ensuring every interaction enhances the member experience from account maintenance to personalized engagement. This role offers an exciting opportunity to grow your skills through a structured hospitality certification program and a personalized succession plan tailored to your career objectives. The Membership Concierge II primarily serves as the first point of contact for members and guests entering the resort, exemplifying a hospitality mindset by building meaningful relationships and crafting extraordinary experiences.

In this dynamic position, you will handle inbound communications including phone calls and proactive member outreach to support engagement, acquisition, and retention efforts. Staying up-to-date with club programming, events, pricing, and policies will be essential as you educate and assist members. You will manage account maintenance functions such as processing service payments, program adjustments, and other member transactions with precision and professionalism. Additionally, the role demands strong problem-solving capabilities and the ability to conduct service recovery, ensuring member satisfaction even in challenging situations. This customer-focused position requires comfort in a fast-paced environment and the physical ability to stand for extended periods while maintaining a friendly and approachable demeanor throughout each interaction.

Life Time’s commitment to an inclusive, diverse, and equitable workplace means that team members not only represent a wide array of backgrounds and perspectives but are also encouraged to contribute their unique insights. The company’s equal opportunity employment practices underscore a merit-based approach to recruitment, training, and promotion. If you are driven by a passion to serve others and excel in a hospitality setting that values outstanding member engagement, the Membership Concierge II position at Life Time offers a rewarding career path filled with learning, networking, and advancement opportunities.