Membership Concierge II

Life Time is a premier lifestyle and hospitality company dedicated to creating extraordinary experiences for its members and guests. Known for its expansive resorts that blend fitness, wellness, and luxury living, Life Time offers a unique environment where health and hospitality come together to provide unparalleled service and amenities. As a company committed to inclusivity, diversity, and equity, Life Time fosters a workplace culture that respects and celebrates individual contributions, ensuring equal opportunity recruitment, hiring, training, and promotion based on merit and qualifications. With its comprehensive approach to member engagement and high standards of service delivery, Life Time is not just a place for fitness but a community where professional growth and personal wellbeing are encouraged and supported.

The role of a Membership Concierge II at Life Time is pivotal in delivering exceptional service and maintaining strong relationships with members and guests. This position serves as the first point of contact for members and visitors entering the resort, ensuring a warm welcome and professional account management. In this role, you will be responsible for providing expert advice and up-to-date information about club programming, events, pricing, and policies, contributing to an outstanding customer experience from the moment of entry onwards. The Membership Concierge II engages directly through inbound and outbound communications, aiding in member engagement, acquisition, and retention efforts. In addition to routine account maintenance and transaction processing, this role requires adept problem-solving abilities to address and resolve member concerns efficiently, promoting member satisfaction and loyalty.

Life Time supports career advancement through a structured hospitality certification program, empowering its team members to reach new professional milestones through self-directed learning and tailored succession planning. As a Membership Concierge II, you will have the opportunity to build and expand your professional network while honing your skills in a dynamic, fast-paced resort environment. This position demands a hospitality mindset, excellent communication skills, and a genuine passion for service, making it an ideal opportunity for individuals eager to thrive in the hospitality and service industries. By working closely with members and guests, you contribute significantly to Life Time’s mission of delivering extraordinary, personalized experiences and sustaining a vibrant, engaged community.