Membership Concierge II

Life Time is a prominent health and wellness company dedicated to providing its members with exceptional service and unparalleled recreational and fitness experiences. Recognized as a leading provider of upscale health clubs and resorts, Life Time offers a variety of facilities including fitness centers, pools, spas, and dining services. With locations across the United States and Canada, the company prides itself on creating environments that promote healthy living, community engagement, and vibrant social interactions. Life Time is committed to diversity, equity, and inclusion, ensuring that everyone feels welcome and valued within its vibrant community. As an employer, Life Time fosters a professional, dynamic, and supportive workplace where employees can grow both personally and professionally.

The Membership Concierge II role at Life Time is a critical position focused on delivering exceptional customer service and member engagement within the resort environment. This role serves as the first point of contact for members and guests entering the resort, tasked with building meaningful relationships through a hospitality-driven mindset. The ideal candidate will be adept at account maintenance, service delivery, and programming insight, leveraging these skills to enhance the member experience. Members rely on this professional to provide accurate, up-to-date information regarding club programs, events, pricing, and policies.

In addition to direct member interaction, the Membership Concierge II is responsible for conducting both inbound and outbound communications with members and guests to increase engagement and support membership acquisition and retention efforts. This position demands a proactive approach to service recovery, using appropriate tools to resolve member concerns effectively and efficiently. Employees in this role are encouraged to pursue professional growth through Life Time's hospitality certification levels, allowing for self-directed progression and the development of a customized succession plan aligned with individual career goals.

Life Time values candidates who demonstrate excellent multitasking abilities, effective communication skills, and a genuine passion for serving others. Given the fast-paced nature of the resort environment, candidates must be comfortable standing for extended periods and maintaining a friendly, outgoing demeanor throughout their shifts. The Membership Concierge II position offers an exciting opportunity for individuals seeking to grow their careers in the hospitality and wellness industry, emphasizing a culture of continuous learning, professional development, and member-centric service excellence.