
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.75 - $20.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional development opportunities
inclusive workplace culture
Job Description
Life Time Athletic Resorts is a premier destination for hospitality professionals who are passionate about pursuing a lifestyle career within a dynamic and growing company. Known for its commitment to promoting a healthy way of life, Life Time offers its employees an empowering work environment where they can thrive and grow both personally and professionally. As a company at the forefront of the wellness and hospitality industry, Life Time Athletic Resorts combines top-tier athletic facilities, wellness programs, and luxury experiences to create a unique environment for members and guests. With locations that serve as resort-like settings, Life Time caters to individuals and families seeking a comprehensive fitness and lifestyle experience. The company fosters a culture that emphasizes health, happiness, and community connection, making it an attractive workplace for individuals dedicated to making a positive impact in people’s lives.
The role of Membership Concierge at Life Time Athletic Resorts is designed for hospitality-oriented professionals who desire an influential position within this vibrant community. Serving as the first point of contact for members and guests, the Membership Concierge plays a critical role in shaping the overall member experience by providing exceptional service and support. This role involves maintaining member accounts, facilitating service delivery, and engaging actively with community programming. The Membership Concierge is tasked with understanding and educating members about club offerings, events, pricing, and policies to ensure an informed and welcoming environment. Beyond day-to-day interactions, the position encourages continuous professional development through self-directed progress within Life Time’s hospitality certification levels, enabling personal growth and career advancement. By cultivating relationships and delivering value-driven experiences, the Membership Concierge helps members lead healthier, happier lives while simultaneously working towards their own professional goals. This is a full-time position that offers a fulfilling and rewarding career path within a respected brand known for its emphasis on wellbeing and customer satisfaction.
The role of Membership Concierge at Life Time Athletic Resorts is designed for hospitality-oriented professionals who desire an influential position within this vibrant community. Serving as the first point of contact for members and guests, the Membership Concierge plays a critical role in shaping the overall member experience by providing exceptional service and support. This role involves maintaining member accounts, facilitating service delivery, and engaging actively with community programming. The Membership Concierge is tasked with understanding and educating members about club offerings, events, pricing, and policies to ensure an informed and welcoming environment. Beyond day-to-day interactions, the position encourages continuous professional development through self-directed progress within Life Time’s hospitality certification levels, enabling personal growth and career advancement. By cultivating relationships and delivering value-driven experiences, the Membership Concierge helps members lead healthier, happier lives while simultaneously working towards their own professional goals. This is a full-time position that offers a fulfilling and rewarding career path within a respected brand known for its emphasis on wellbeing and customer satisfaction.
Job Requirements
- High school graduate or equivalent
- Minimum of 1 year of customer service experience
- Passion to serve others
- Effective communication skills
Job Qualifications
- Bachelor's degree in hospitality preferred
- Customer service experience
- Effective communication skills
- Ability to build relationships
- Problem-solving skills
- Commitment to a hospitality mindset
- Passion to serve others
Job Duties
- Operates as first point of contact for members and guests entering resort
- Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- Receives and facilitates incoming phone calls from members and guests
- Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- Serves as point of contact for new member acquisition and member retention interactions
- Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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