Job Overview
Employment Type
Part-time
Benefits
inclusive workplace
training programs
flexible schedule
Employee Discounts
Health Insurance
Job Description
Life Time is a premier health and wellness company dedicated to providing a comprehensive and welcoming environment for individuals seeking to live a healthy and active lifestyle. Known for its state-of-the-art facilities, innovative programming, and community-centered approach, Life Time caters to members by offering fitness, recreational activities, spa services, and much more — all designed to help members achieve their optimal well-being. With a focus on inclusivity and personal growth, Life Time stands as a leader in the health industry, promoting physical, mental, and social health through its holistic approach.
As a Membership Concierge I at Life Time, you become the vital first point of contact for members and guests, ensuring every interaction reflects the company’s core values of hospitality and exceptional customer service. This role is more than a typical front desk position; it is an opportunity to play a crucial role in enhancing member experiences by providing knowledgeable information on club offerings and creating welcoming, personalized interactions. The Membership Concierge I supports members on their health and wellness journey by facilitating communications, assisting with transactions, and embodying a positive, service-driven mindset.
Working at Life Time means being part of a team focused on creating extraordinary experiences in a fun and healthy work environment. You will frequently engage with diverse members and guests, building strong relationships that promote member retention and loyalty. This position requires adaptability to a fast-paced environment, excellent multitasking abilities, and a passion for helping others meet their healthy way of life goals. Employees in the role enjoy a dynamic workplace culture that values effective communication and a commitment to service. Life Time invests in its employees by providing comprehensive training, including Concierge Certification, to ensure each team member is well-prepared and confident in their role. By joining Life Time as a Membership Concierge I, you contribute significantly to the welcoming atmosphere and quality service that define the member experience at this leading health and wellness organization.
As a Membership Concierge I at Life Time, you become the vital first point of contact for members and guests, ensuring every interaction reflects the company’s core values of hospitality and exceptional customer service. This role is more than a typical front desk position; it is an opportunity to play a crucial role in enhancing member experiences by providing knowledgeable information on club offerings and creating welcoming, personalized interactions. The Membership Concierge I supports members on their health and wellness journey by facilitating communications, assisting with transactions, and embodying a positive, service-driven mindset.
Working at Life Time means being part of a team focused on creating extraordinary experiences in a fun and healthy work environment. You will frequently engage with diverse members and guests, building strong relationships that promote member retention and loyalty. This position requires adaptability to a fast-paced environment, excellent multitasking abilities, and a passion for helping others meet their healthy way of life goals. Employees in the role enjoy a dynamic workplace culture that values effective communication and a commitment to service. Life Time invests in its employees by providing comprehensive training, including Concierge Certification, to ensure each team member is well-prepared and confident in their role. By joining Life Time as a Membership Concierge I, you contribute significantly to the welcoming atmosphere and quality service that define the member experience at this leading health and wellness organization.
Job Requirements
- Minimum of 6 months service/reception experience
- Complete Concierge Certification upon hire
- Must work a minimum of 15 hours per week
- Commitment to serve others
- Effective communication skills
- Passion for living a healthy way of life
- Ability to multi-task and deliver high quality customer service in a fast-paced environment
- Must have good verbal communication
- Must be able to stand for 4 hours at a time
Job Qualifications
- HS graduate or equivalent preferred
- Effective communication skills
- Passion for living a healthy way of life
- Ability to multi-task and deliver high quality customer service in a fast-paced environment
- Good verbal communication
Job Duties
- Operates as first point of contact for members and guests
- Receives and facilitates incoming phone calls from members and guests
- Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- Assists members with transactions and general account changes
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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