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Membership Concierge I - Closing & Weekends

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Exact $15.00
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Work Schedule

Standard Hours
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Benefits

a fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
training and professional development
paid sick leave where required by law

Job Description

Life Time is a premier health and wellness company dedicated to providing exceptional fitness, recreation, and lifestyle experiences to its members across the United States and Canada. As a full-service health club, Life Time offers a wide variety of amenities including state-of-the-art fitness equipment, group exercise classes, swimming pools, spa services, and family-friendly activities. The company focuses on creating a community-oriented environment where members are encouraged to pursue a healthy and active lifestyle through comprehensive wellness programs and expert guidance. Known for its commitment to quality service and member satisfaction, Life Time has established itself as a trusted brand that fosters both physical and emotional well-being for individuals and families alike.

The Membership Concierge I position at Life Time plays a vital role as the first point of contact for all members and guests entering the facility. This role is centered on delivering the highest quality customer service and creating a welcoming atmosphere that makes everyone who visits feel valued and appreciated. As a Membership Concierge I, you will be responsible for greeting members and guests, assisting with inquiries about club programming, events, pricing, and policies, as well as facilitating member transactions and account updates. This position offers the opportunity to work in a fun and health-focused environment, where you will build meaningful relationships with members, enhancing their loyalty and supporting their journey toward a healthy way of life.

Working at Life Time means being part of a team committed to exceptional hospitality and member engagement. The Membership Concierge I position requires a passion for service, effective communication skills, and the ability to multitask in a busy setting. This hourly role offers competitive wages starting at $15.00 per hour and can go up to $18.00 depending on experience and qualifications. By joining Life Time as a Membership Concierge I, you contribute directly to member satisfaction and retention, making a positive impact on their health and wellness journey while growing your career in a supportive and dynamic work environment.

Job Requirements

  • Must work a minimum of 15 hours per week
  • Must have good verbal communication
  • Must be able to stand for 4 hours at a time
  • HS graduate or equivalent preferred

Job Qualifications

  • Minimum of 6 months service/reception experience
  • Effective communication skills
  • Commitment to serve others
  • Passion for living a healthy way of life
  • Ability to multi-task and deliver high quality customer service in a fast-paced environment
  • Complete Concierge Certification upon hire

Job Duties

  • Operates as first point of contact for members and guests
  • Receives and facilitates incoming phone calls from members and guests
  • Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
  • Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
  • Assists members with transactions and general account changes

Job Criteria

Experience

Entry Level (1-2 years)


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