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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Career development opportunities
inclusive work environment
Job Description
Life Time is a premier hospitality and fitness company dedicated to providing extraordinary experiences for its members and guests. As a thriving lifestyle brand, Life Time combines resort-like amenities with exceptional customer service to create welcoming, active communities focused on health and well-being. With a strong commitment to diversity, equity, and inclusion, Life Time fosters an environment where every individual is encouraged to grow personally and professionally while being valued for their unique contributions. The company prioritizes equal opportunity in recruitment, hiring, training, and promotion, ensuring all employees succeed based on merit and qualifications. Life Time currently seeks a dedicated... Show More
Job Requirements
- Skilled at multi-tasking
- delivering high quality customer service
- service recovery
- verbal communication
- comfortable working in a fast-paced environment
- able to stand for 4 hours at a time
- friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- complete Retention Specialist Certification within 60 days of hire
- passion to serve others
- effective communication skills
Job Duties
- Operates as first point of contact for members and guests entering resort
- exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- serves as a key point of contact for new membership sales and member retention interactions
- engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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