Membership Concierge- Closing Shifts

Life Time is a leading hospitality and lifestyle company dedicated to providing exceptional experiences for its members and guests. With a focus on wellness, fitness, and community, Life Time operates as a premier resort-style environment that combines fitness facilities, healthy dining options, and engaging programming to create an inviting atmosphere for individuals and families alike. The company values inclusivity, diversity, and equity, ensuring a welcoming and supportive workplace where each employee's unique contributions are celebrated. Life Time prides itself on delivering exceptional customer service and fostering long-term relationships with its members through innovative programs and personalized member engagement.

The Membership Concierge II plays a crucial role within Life Time's guest services and membership management team. This position serves as the first point of contact for members and guests entering the resort, exemplifying hospitality through proactive relationship building and engagement. The role requires a strong commitment to delivering outstanding service by educating members on club programming, handling account maintenance, supporting new membership sales, and managing member retention efforts. The Membership Concierge II is also responsible for problem solving and service recovery, using effective communication skills and professional judgment to address member inquiries and concerns. This role provides an exciting opportunity for career growth and skill development through Life Time's hospitality certification program and personalized succession planning, ensuring employees can customize their career paths and achieve their professional aspirations. Candidates will thrive in a fast-paced, dynamic environment where teamwork, customer focus, and a passion for service are essential. This customer-centric role supports Life Time's mission of enhancing members' lifestyle and wellness experience while maintaining high standards of excellence in every interaction. Employment type is full-time and candidates can expect competitive compensation in alignment with industry standards and the responsibilities of the position.