Membership Concierge- Closing Shifts

Flower Mound, TX, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional Development

wellness programs

Job Description

Life Time is a leading hospitality and lifestyle company dedicated to providing exceptional experiences for its members and guests. With a focus on wellness, fitness, and community, Life Time operates as a premier resort-style environment that combines fitness facilities, healthy dining options, and engaging programming to create an inviting atmosphere for individuals and families alike. The company values inclusivity, diversity, and equity, ensuring a welcoming and supportive workplace where each employee's unique contributions are celebrated. Life Time prides itself on delivering exceptional customer service and fostering long-term relationships with its members through innovative programs and personalized member engagement.

The Members... Show More

Job Requirements

high school graduate or equivalent
minimum of 1-2 years of experience in customer service or sales
ability to multitask and deliver high quality customer service
comfortable working in a fast-paced environment
able to stand for 4 hours at a time
demonstrate a friendly and outgoing demeanor
complete retention specialist certification within 60 days of hire
passion to serve others
effective communication skills

Job Qualifications

high school graduate or equivalent
minimum of 1-2 years of experience in customer service or sales
complete retention specialist certification within 60 days of hire
passion to serve others
effective communication skills
bachelor’s degree in hospitality (preferred)

Job Duties

operates as first point of contact for members and guests entering resort
exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
serves as a key point of contact for new membership sales and member retention interactions
engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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