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Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
wellness programs
Job Description
Life Time is a leading hospitality and lifestyle company dedicated to providing exceptional experiences for its members and guests. With a focus on wellness, fitness, and community, Life Time operates as a premier resort-style environment that combines fitness facilities, healthy dining options, and engaging programming to create an inviting atmosphere for individuals and families alike. The company values inclusivity, diversity, and equity, ensuring a welcoming and supportive workplace where each employee's unique contributions are celebrated. Life Time prides itself on delivering exceptional customer service and fostering long-term relationships with its members through innovative programs and personalized member engagement.
The Members... Show More
The Members... Show More
Job Requirements
- high school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- ability to multitask and deliver high quality customer service
- comfortable working in a fast-paced environment
- able to stand for 4 hours at a time
- demonstrate a friendly and outgoing demeanor
- complete retention specialist certification within 60 days of hire
- passion to serve others
- effective communication skills
Job Qualifications
- high school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- complete retention specialist certification within 60 days of hire
- passion to serve others
- effective communication skills
- bachelor’s degree in hospitality (preferred)
Job Duties
- operates as first point of contact for members and guests entering resort
- exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- serves as a key point of contact for new membership sales and member retention interactions
- engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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