
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.50 - $21.25
Work Schedule
Standard Hours
Benefits
inclusive workplace
Career Development
wellness programs
Employee Discounts
Paid Time Off
Health Insurance
Retirement Plan
Job Description
Life Time is a leading lifestyle and health club company dedicated to providing an unparalleled fitness and wellness experience. With a commitment to excellence, Life Time operates a network of luxury health clubs and resorts designed to inspire and nurture a healthy and vibrant life for its members. The company emphasizes a holistic approach to wellness, offering a broad array of services including fitness programs, sports activities, spa treatments, nutrition counseling, and family-friendly events, making it a premier destination for individuals seeking to improve their overall well-being. As a brand, Life Time is committed to fostering an inclusive, diverse, and equitable work environment that values the unique contributions of each team member, ensuring a culture of respect and continuous professional growth.
The Membership Concierge II position at Life Time plays a critical role in delivering exceptional service and enhancing member engagement within the resort community. The role involves acting as the primary point of contact for members and guests, facilitating account maintenance, providing insightful programming information, and driving member satisfaction through personalized service. This position requires a hospitality-minded professional with strong communication skills, a passion for serving others, and the ability to multitask effectively in a fast-paced environment. Employees in this role have access to professional development opportunities through a structured hospitality certification program and can build a customized career progression plan aligned with their professional goals. This employment opportunity offers not just a job, but a vibrant career path within the health and lifestyle industry, fostering personal growth, skill enhancement, and meaningful connections with members and colleagues alike.
The Membership Concierge II position at Life Time plays a critical role in delivering exceptional service and enhancing member engagement within the resort community. The role involves acting as the primary point of contact for members and guests, facilitating account maintenance, providing insightful programming information, and driving member satisfaction through personalized service. This position requires a hospitality-minded professional with strong communication skills, a passion for serving others, and the ability to multitask effectively in a fast-paced environment. Employees in this role have access to professional development opportunities through a structured hospitality certification program and can build a customized career progression plan aligned with their professional goals. This employment opportunity offers not just a job, but a vibrant career path within the health and lifestyle industry, fostering personal growth, skill enhancement, and meaningful connections with members and colleagues alike.
Job Requirements
- skilled at multi-tasking
- delivering high quality customer service
- service recovery and verbal communication
- comfortable working in a fast-paced environment
- able to stand for 4 hours at a time
- demonstrate a friendly and outgoing demeanor
Job Qualifications
- high school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- complete retention specialist certification within 60 days of hire
- passion to serve others
- effective communication skills
Job Duties
- operates as first point of contact for members and guests entering resort
- exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- serves as a key point of contact for new membership sales and member retention interactions
- engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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