Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Vacation leave
sick leave
401(k) retirement plan
Employee Discounts
Job Description
Claremont Resort & Club is an iconic luxury resort nestled on 22 acres in the picturesque Berkeley and Oakland Hills, offering guests breathtaking views of the San Francisco Bay. For over a century, this esteemed resort has been a benchmark for exceptional hospitality and refined service in the Bay Area. Its rich 19th-century heritage blends harmoniously with modern amenities, making it a premier destination for leisure, wellness, and fine dining. The resort features celebrated venues such as Limewood restaurant, The Spa at the Claremont, and The Club at the Claremont, creating an urban oasis where guests can indulge in culinary... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in hospitality, customer service, or related field preferred
- Proficiency in Microsoft Office and CRM software
- Strong communication and interpersonal skills
- Ability to work flexible hours including evenings and weekends
- Detail-oriented with strong organizational abilities
- Ability to maintain professionalism and confidentiality
- Demonstrated ability to provide exceptional customer service
- Ability to multitask and manage time efficiently
- Willingness to work in both indoor and outdoor environments
- Commitment to upholding company values and culture
Job Qualifications
- Exceptional communication and interpersonal skills with a polished, professional demeanor
- Strong organizational skills and ability to manage multiple tasks with accuracy under pressure
- Proficiency with Microsoft Office, CRM platforms, and scheduling tools
- Passion for providing outstanding hospitality and creating memorable member experiences
- Oral and written communication skills that reflect professionalism and clarity
- Problem sensitivity and resolution-oriented approach when addressing member needs
- Ability to listen actively and respond appropriately to members, guests, and colleagues
- Flexibility to work evenings and weekends as needed to support events and member engagement
- Prior hospitality, club, or luxury service experience preferred
- Organized, detail-oriented, and capable of managing multiple tasks with grace under pressure
- Comfortable with Microsoft Office, CRM platforms, and scheduling tools
- Passion for providing outstanding customer service and creating memorable guest/member experiences
- Ability to work a flexible schedule, including some evenings and weekends as needed for events
Job Duties
- Serve as the first point of contact for all membership-related inquiries by phone, email, and in person
- Greet prospective members, assist with scheduling tours, and prepare membership information packets
- Provide concierge-style support to current members, assisting with club navigation, scheduling services, and connecting members with amenities
- Communicate professionally and consistently with all resort departments to support a cohesive and elevated member experience
- Build strong relationships with both prospective and current members to understand their interests, preferences, patterns, and enhance their club experience
- Serve as a visible, approachable presence at club events and social functions
- Support the Membership Sales Manager with administrative tasks, including data entry, reporting, and follow-up correspondence
- Maintain accurate and up-to-date membership records (applications, cancellations, billing updates, guest passes)
- Ensure that all public-facing materials (flyers, welcome letters, forms) reflect the brand tone and standards of the Claremont
- Identify at-risk members based on activity levels or feedback and initiate retention strategies accordingly
- Track sales performance, lead sources, tour conversions, and member satisfaction metrics
- Maintain detailed member profiles to support personalized service and targeted communications
- Assist with onboarding processes, including preparing welcome packets, membership cards, parking passes, and scheduling orientations
- Track new member progress through orientation to ensure smooth integration into club life
- Support follow-up communication to confirm a positive onboarding experience
- Schedule and lead new member orientation sessions that introduce the Club's amenities, services, programs, and key personnel
- Work closely with department leaders to seamlessly introduce new members to club programs and services
- Facilitate personal introductions between new members and staff, committees, or other members to encourage early social connection and engagement
- Monitor early engagement to support retention and encourage deeper involvement
- Conduct follow-up calls and check-ins
- Track member milestones (anniversaries, birthdays) and coordinate recognition efforts to enhance satisfaction and loyalty
- Support planning and execution of membership events, open houses, and promotional activities
- Serve as a welcoming presence at member events and activities, acting as an ambassador of the Club
- Exhibit a polished, professional presence with excellent verbal and written communication skills
- Uphold the club's values and commitment to hospitality, discretion, and personalized service
- Maintain confidentiality, sound judgment, and integrity in all member interactions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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