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Membership Concierge

Job Overview

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Compensation

Type:
Hourly
Rate:
Range $16.00 - $20.00
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Benefits

Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
wellness programs
inclusive work environment

Job Description

Life Time Athletic Resorts are renowned destinations for hospitality professionals who aspire to advance their careers within a reputable and expanding company dedicated to promoting a healthy lifestyle. Known for their commitment to wellness and exceptional member experiences, Life Time Athletic Resorts blend luxury and community, creating an environment where both employees and members thrive. The resorts emphasize a culture of inclusivity and diversity, ensuring a workplace that respects and values the unique contributions of every team member. As an established leader in the hospitality and wellness industry, Life Time offers employees opportunities for personal and professional growth through well-structured... Show More

Job Requirements

  • High school graduate or equivalent
  • minimum of 1 year of customer service experience
  • passion to serve others
  • effective communication skills

Job Qualifications

  • Bachelor's degree in hospitality preferred
  • prior customer service experience
  • strong interpersonal skills
  • ability to engage with diverse populations
  • problem-solving capability
  • experience in sales or membership services is an advantage

Job Duties

  • Operates as first point of contact for members and guests entering resort
  • exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
  • receives and facilitates incoming phone calls from members and guests
  • maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
  • assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
  • serves as point of contact for new member acquisition and member retention interactions
  • engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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