Membership Concierge

Life Time is a renowned health and wellness company offering comprehensive resort-style amenities and services aimed at enhancing the quality of life for its members. Known for its premium facilities including fitness centers, pools, and engaging community events, Life Time serves as more than just a fitness club; it is a destination where wellness meets lifestyle. As an organization, Life Time commits deeply to fostering an inclusive, diverse, and equitable workplace, valuing the unique contributions of each team member and upholding equal opportunity in all aspects of hiring, training, and promotion.

The position of Membership Concierge II at Life Time represents a critical touchpoint between the company and its valued members and guests. This role is designed for individuals passionate about delivering outstanding customer service with a hospitality mindset. You will act as the first point of contact for members entering the resort as well as those engaging via phone calls and outreach programs. The Membership Concierge II not only supports account maintenance and service delivery but also plays an instrumental role in educating members about the array of club programming, events, and policies to enhance overall member satisfaction and engagement.

In this role, you will be entrusted with a variety of duties, from facilitating membership sales and retention efforts to aiding in problem-solving and service recovery. You will handle transactions involving program, service, and product payments, ensuring accuracy and efficiency. Growing your professional skills and advancing within Life Time is encouraged through their structured hospitality certification levels, allowing you to chart a personalized career progression path.

The Membership Concierge II position is an hourly role with wages starting at $18.75 and reaching up to $22.25 based on experience and qualifications, making it a well-compensated opportunity within the wellness and hospitality industry. Full-time employees benefit from an extensive package that goes beyond competitive pay, including health and dental insurance, vision, disability coverage, paid time off, and more. Life Time provides a supportive work environment that values employee development through professional training and access to a 401(k) retirement savings plan with company matching, preparing you for long-term career success.

This is an ideal role for candidates who thrive in a fast-paced, dynamic environment and who bring a friendly, outgoing demeanor combined with excellent multi-tasking and communication skills. The ability to stand for extended periods and work collaboratively with team members to create memorable member experiences is essential. By joining Life Time as a Membership Concierge II, you will contribute to a vibrant community focused on wellness, engagement, and exceptional service, while advancing your own career in a supportive and growth-focused environment.