Membership Concierge

Life Time is a premier lifestyle and hospitality brand known for its commitment to creating exceptional experiences for its members and guests. As a leader in the hospitality industry, Life Time operates luxury resorts, fitness centers, and wellness communities across multiple locations, providing a wide range of services aimed at enhancing health, wellness, and social engagement. The company prides itself on fostering an inclusive, diverse, and equitable workplace environment where every team member is valued and encouraged to contribute their unique strengths. Life Time is deeply invested in the professional growth of its employees, offering a supportive setting where innovation, customer service excellence, and personalized member experiences are paramount. The organization is an equal opportunity employer that recruits, hires, trains, and promotes based on merit and qualifications, ensuring fair treatment for all candidates and employees.

The Membership Concierge II role at Life Time is designed for hospitality professionals passionate about delivering exceptional service and building meaningful relationships with members and guests. Situated within a fast-paced, dynamic resort environment, this position serves as the critical first point of contact for visitors, setting the tone for their entire experience. The role involves a wide array of responsibilities, including account maintenance, providing insightful program and event information, engaging in direct communication with members, and supporting new membership sales along with member retention efforts. Membership Concierge II professionals at Life Time are encouraged to pursue continuous development through self-directed progression in the company’s hospitality certification programs, which helps shape a customized succession plan to fulfill their long-term professional ambitions.

This position requires excellent multi-tasking skills, strong verbal communication capabilities, and an outgoing personality that thrives in high-contact service roles. Candidates must be comfortable working on their feet for extended periods and possess a sincere passion for serving others. The role is pivotal in fostering positive engagement by resolving customer concerns promptly and effectively using company resources. Joining Life Time as a Membership Concierge II provides a unique opportunity to expand your career within an inspiring and supportive community-focused organization while contributing to memorable guest experiences and operational excellence.