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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
inclusive workplace
Diversity and equity initiatives
Professional development opportunities
Career advancement programs
Employee wellness programs
Supportive team environment
Equal opportunity employer
Job Description
Life Time is a premier lifestyle and hospitality brand known for its commitment to creating exceptional experiences for its members and guests. As a leader in the hospitality industry, Life Time operates luxury resorts, fitness centers, and wellness communities across multiple locations, providing a wide range of services aimed at enhancing health, wellness, and social engagement. The company prides itself on fostering an inclusive, diverse, and equitable workplace environment where every team member is valued and encouraged to contribute their unique strengths. Life Time is deeply invested in the professional growth of its employees, offering a supportive setting where innovation,... Show More
Job Requirements
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- ability to multi-task effectively
- strong verbal communication skills
- able to stand for 4 hours at a time
- friendly and outgoing demeanor
- passion to serve others
Job Qualifications
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- effective communication skills
- passion to serve others
- ability to work in a fast-paced environment
- friendly and outgoing demeanor
- willingness to complete Retention Specialist Certification within 60 days of hire
Job Duties
- Operates as first point of contact for members and guests entering resort
- exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- serves as a key point of contact for new membership sales and member retention interactions
- engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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