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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.75 - $23.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Job Description
Life Time is a renowned health and wellness company that operates a premium portfolio of athletic resorts, fitness centers, and lifestyle amenities designed to foster community and promote overall well-being. With a focus on delivering exceptional member experiences, Life Time offers a comprehensive approach to fitness and recreational activities that cater to a diverse range of health goals and lifestyles. The company is committed to innovation, inclusivity, and superior service, making it a sought-after destination for members looking to enhance their quality of life through physical activity, social engagement, and personal development.
As a Membership Concierge II at L... Show More
As a Membership Concierge II at L... Show More
Job Requirements
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- ability to multitask
- deliver high quality customer service
- service recovery
- effective verbal communication
- comfortable working in fast paced environment
- able to stand for 4 hours at a time
- friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- complete retention specialist certification within 60 days of hire
- passion to serve others
- effective communication skills
- bachelor’s degree in hospitality preferred
Job Duties
- Operates as first point of contact for members and guests entering resort
- exemplifies a hospitality mindset to build relationships with members and guests regularly creating extraordinary experiences
- receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- maintains updated knowledge to appropriately educate all members and guests of club programming events pricing and policies
- assists members with account maintenance processing member needs changes and transactions including program service and product payments
- serves as a key point of contact for new membership sales and member retention interactions
- engages in problem solving and service recovery for member questions and concerns utilizing appropriate tools and resources
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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