Life Time logo

Membership Concierge

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Exact $15.00
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Work Schedule

Standard Hours
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Benefits

a fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
training and professional development
paid sick leave where required by law
Medical insurance
Dental Insurance
Vision Insurance
prescription drug coverage
Short term disability insurance
long term disability insurance
Life insurance
pre-tax flexible spending and dependent care plans
Parental leave
Adoption assistance
Paid Time Off
deferred compensation plan

Job Description

Life Time is a leading health and wellness company focused on providing its members with an exceptional and supportive environment to achieve their healthy way of life goals. As a premier destination, Life Time operates upscale fitness centers that combine state-of-the-art facilities, diverse programming, and outstanding customer service. The establishment prides itself on fostering a community where wellness is prioritized and members feel valued and recognized. With a commitment to inclusivity and diversity, Life Time offers a welcoming and inspiring atmosphere for individuals of all fitness levels and backgrounds. The company supports its employees through ongoing professional development and competitive compensation, ensuring that each team member contributes positively to the member experience and the organization’s mission.

The Membership Concierge I at Life Time plays a vital role as the first point of contact for all members and guests visiting the club. This position is responsible for delivering the highest quality customer service, creating a welcoming and memorable experience that encourages member loyalty and engagement. By providing clear and accurate information regarding club programming, events, pricing, and policies, the Membership Concierge helps members navigate their wellness journey with confidence. This role is perfect for individuals with a passion for health and fitness who enjoy interacting with people and want to be part of a supportive team environment. The position offers hourly wages starting at $15.00 and up to $18.00 based on experience and qualifications, with a flexible schedule requiring at least 15 hours per week. Life Time cultivates a fun and healthy working environment where team members are empowered to build meaningful relationships and contribute to the company’s commitment to helping members live a healthier life.

Job Requirements

  • Minimum of 6 months service/reception experience
  • complete Concierge Certification upon hire
  • must work a minimum of 15 hours per week
  • commitment to serve others
  • effective communication skills
  • passion for living a healthy way of life
  • ability to multi-task and deliver high quality customer service in a fast-paced environment
  • must have good verbal communication
  • must be able to stand for 4 hours at a time

Job Qualifications

  • High school graduate or equivalent preferred
  • effective communication skills
  • passion for living a healthy way of life
  • ability to multi-task and deliver high-quality customer service in a fast-paced environment
  • good verbal communication

Job Duties

  • Operates as first point of contact for members and guests
  • receives and facilitates incoming phone calls from members and guests
  • maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
  • exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
  • assists members with transactions and general account changes

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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