Membership Concierge

Life Time is a premier health and wellness company focused on creating active, healthy lifestyles for individuals and families through innovative fitness, recreational, and hospitality services. Known for providing resort-style experiences and exceptional member services, Life Time operates a network of high-quality fitness centers and resort amenities, aiming to enhance the overall well-being of its community. The company prides itself on fostering an inclusive, diverse, and equitable workplace culture that values the unique contributions of each team member while maintaining equal employment opportunities based on merit and qualifications.

The role of Membership Concierge II at Life Time involves serving as a professional focal point for members and guests within the resort environment. This position requires delivering excellent service, maintaining accounts, and facilitating member engagement through meaningful interactions. As a Membership Concierge II, you will be the first point of contact for members and guests entering the resort, embodying a hospitality mindset to forge lasting relationships and create extraordinary experiences. This role offers opportunities for personal and professional growth through self-directed hospitality certification progressions and tailored succession planning to help you achieve your career goals.

You will be responsible for answering inbound phone calls and proactively reaching out to members and guests to support their engagement with Life Time’s programs and services. Staying informed about club programming, events, pricing, and policies is essential to educating members effectively and enhancing their experience. This role also involves assisting members with account maintenance, processing changes and transactions related to programs, services, and product payments. Furthermore, the Membership Concierge II acts as a key point of contact for new membership sales and member retention efforts, helping to secure long-term loyalty.

Resolving member questions and concerns is a critical component of this role, requiring problem-solving skills and the use of appropriate tools and resources for service recovery. The position suits candidates who are skilled multi-taskers capable of delivering high-quality customer service in a fast-paced environment, comfortable standing for prolonged periods, and who possess a friendly, outgoing demeanor. This career opportunity is ideal for individuals passionate about hospitality and motivated to build a rewarding career in health and wellness club management.