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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $19.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
wellness programs
Job Description
Life Time is a premier health and wellness company focused on creating active, healthy lifestyles for individuals and families through innovative fitness, recreational, and hospitality services. Known for providing resort-style experiences and exceptional member services, Life Time operates a network of high-quality fitness centers and resort amenities, aiming to enhance the overall well-being of its community. The company prides itself on fostering an inclusive, diverse, and equitable workplace culture that values the unique contributions of each team member while maintaining equal employment opportunities based on merit and qualifications.
The role of Membership Concierge II at Life Time involves... Show More
The role of Membership Concierge II at Life Time involves... Show More
Job Requirements
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- ability to multi-task in a fast-paced environment
- comfortable standing for 4 hours at a time
- friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- complete retention specialist certification within 60 days of hire
- passion to serve others
- effective communication skills
- bachelor's degree in hospitality (preferred)
Job Duties
- Operates as first point of contact for members and guests entering resort
- exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- serves as a key point of contact for new membership sales and member retention interactions
- engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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