
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $18.75 - $22.25
Work Schedule
Standard Hours
Benefits
fully subsidized membership
discounts on products and services
401(k) retirement plan with company match
training and professional development
Paid sick leave
Medical insurance
Dental Insurance
Vision Insurance
Short term disability insurance
long term disability insurance
Life insurance
Pre-tax flexible spending plans
Dependent care plans
Parental leave
Adoption assistance
Paid Time Off
deferred compensation plan
Job Description
Life Time is a leading lifestyle company dedicated to providing exceptional health, fitness, and recreational experiences to its members across the United States and Canada. Known for its expansive luxury fitness clubs and resorts, Life Time combines innovative services with a strong commitment to wellness and community engagement. The company prides itself on fostering an inclusive, diverse, and equitable workplace where employees are encouraged to thrive both personally and professionally. Through its dedication to excellence and innovation, Life Time continuously enhances the member experience and builds lasting relationships within its vibrant community.
The Membership Concierge II role at Life Time offers an exciting opportunity for individuals passionate about hospitality and member service. As a Membership Concierge II, you will play a pivotal role in account maintenance, service delivery, and member engagement within a dynamic resort environment. This position serves as the first point of contact for members and guests, exemplifying a hospitality mindset that creates extraordinary experiences. You will manage inbound and outbound communications, support member needs, assist with account transactions, and be a key contact for new membership sales and retention efforts. The role is designed to foster professional growth through hospitality certification levels and personalized development plans, allowing you to expand your skills and advance your career within Life Time.
This hourly position offers competitive wages starting at $18.75 and can go up to $22.25 per hour based on experience and qualifications. Life Time supports its team members by providing comprehensive benefits, professional development opportunities, and a workplace culture that emphasizes service, respect, and collaboration. As a Membership Concierge II, you will have the chance to work in a fast-paced environment where your communication skills, problem-solving abilities, and passion for serving others will be highly valued. This role requires the ability to multitask effectively, maintain a friendly and outgoing demeanor, and stand for extended periods. Joining Life Time means becoming part of an organization that not only prioritizes member satisfaction but also invests deeply in the growth and well-being of its employees.
The Membership Concierge II role at Life Time offers an exciting opportunity for individuals passionate about hospitality and member service. As a Membership Concierge II, you will play a pivotal role in account maintenance, service delivery, and member engagement within a dynamic resort environment. This position serves as the first point of contact for members and guests, exemplifying a hospitality mindset that creates extraordinary experiences. You will manage inbound and outbound communications, support member needs, assist with account transactions, and be a key contact for new membership sales and retention efforts. The role is designed to foster professional growth through hospitality certification levels and personalized development plans, allowing you to expand your skills and advance your career within Life Time.
This hourly position offers competitive wages starting at $18.75 and can go up to $22.25 per hour based on experience and qualifications. Life Time supports its team members by providing comprehensive benefits, professional development opportunities, and a workplace culture that emphasizes service, respect, and collaboration. As a Membership Concierge II, you will have the chance to work in a fast-paced environment where your communication skills, problem-solving abilities, and passion for serving others will be highly valued. This role requires the ability to multitask effectively, maintain a friendly and outgoing demeanor, and stand for extended periods. Joining Life Time means becoming part of an organization that not only prioritizes member satisfaction but also invests deeply in the growth and well-being of its employees.
Job Requirements
- high school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- ability to multitask effectively
- ability to deliver high quality customer service
- skills in service recovery and verbal communication
- comfortable working in a fast paced environment
- able to stand for 4 hours at a time
- friendly and outgoing demeanor
Job Qualifications
- high school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- complete retention specialist certification within 60 days of hire
- effective communication skills
- passion to serve others
- bachelor’s degree in hospitality preferred
Job Duties
- Operate as first point of contact for members and guests entering resort
- exemplify a hospitality mindset to build relationships with members and guests, creating extraordinary experiences
- receive inbound phone calls and conduct outbound outreach with members and guests to support engagement and acquisition
- maintain updated knowledge to educate members and guests on club programming, events, pricing, and policies
- assist members with account maintenance, processing needs, changes, and transactions including payments
- serve as key contact for new membership sales and member retention interactions
- engage in problem solving and service recovery for member questions and concerns using appropriate tools
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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