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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $18.75 - $22.25
Work Schedule
Standard Hours
Benefits
fully subsidized membership
discounts on products and services
401(k) retirement plan with company match
training and professional development
Paid sick leave
Medical insurance
Dental Insurance
Vision Insurance
Short term disability insurance
long term disability insurance
Life insurance
Pre-tax flexible spending plans
Dependent care plans
Parental leave
Adoption assistance
Paid Time Off
deferred compensation plan
Job Description
Life Time is a leading lifestyle company dedicated to providing exceptional health, fitness, and recreational experiences to its members across the United States and Canada. Known for its expansive luxury fitness clubs and resorts, Life Time combines innovative services with a strong commitment to wellness and community engagement. The company prides itself on fostering an inclusive, diverse, and equitable workplace where employees are encouraged to thrive both personally and professionally. Through its dedication to excellence and innovation, Life Time continuously enhances the member experience and builds lasting relationships within its vibrant community.
The Membership Concierge II role at Lif... Show More
The Membership Concierge II role at Lif... Show More
Job Requirements
- high school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- ability to multitask effectively
- ability to deliver high quality customer service
- skills in service recovery and verbal communication
- comfortable working in a fast paced environment
- able to stand for 4 hours at a time
- friendly and outgoing demeanor
Job Qualifications
- high school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- complete retention specialist certification within 60 days of hire
- effective communication skills
- passion to serve others
- bachelor’s degree in hospitality preferred
Job Duties
- Operate as first point of contact for members and guests entering resort
- exemplify a hospitality mindset to build relationships with members and guests, creating extraordinary experiences
- receive inbound phone calls and conduct outbound outreach with members and guests to support engagement and acquisition
- maintain updated knowledge to educate members and guests on club programming, events, pricing, and policies
- assist members with account maintenance, processing needs, changes, and transactions including payments
- serve as key contact for new membership sales and member retention interactions
- engage in problem solving and service recovery for member questions and concerns using appropriate tools
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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