Membership Concierge

Cleburne, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $14.00 - $18.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Job Description

Life Time is a premier health and wellness company committed to delivering an exceptional experience to its members across its diverse portfolio of luxury athletic resorts, spas, and healthy dining venues. Recognized for its dedication to fostering community through innovation and wellness education, Life Time offers a vibrant and inclusive workplace that champions diversity, equity, and inclusion. The company is dedicated to creating memorable member journeys by blending health, fitness, and social opportunities all under one roof, serving as a hub for those who prioritize a balanced and healthy lifestyle. With a strong emphasis on professional development, Life Time invites... Show More

Job Requirements

High school graduate or equivalent
minimum of 1-2 years of experience in customer service or sales
able to stand for 4 hours at a time
skilled at multitasking
comfortable working in a fast-paced environment
demonstrate a friendly and outgoing demeanor
complete Retention Specialist Certification within 60 days of hire

Job Qualifications

High school graduate or equivalent
minimum of 1-2 years of experience in customer service or sales
passion to serve others
effective communication skills

Job Duties

Operates as first point of contact for members and guests entering resort
exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
serves as a key point of contact for new membership sales and member retention interactions
engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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