Membership Concierge

Life Time is a premier healthy way of life brand that operates a collection of destinations combining fitness, spa, healthy dining, and family-friendly activities. The company is dedicated to providing an exceptional environment that supports the health and wellness goals of individuals and families by offering state-of-the-art facilities and comprehensive programming. Their mission focuses on fostering community engagement, encouraging healthy lifestyles, and delivering remarkable customer experiences. As a leader in the fitness and wellness industry, Life Time has cultivated a culture that integrates fitness with fun, providing a well-rounded approach to a healthier lifestyle for all its members and guests.

The Membership Concierge III role at Life Time is a pivotal position focused on delivering the highest quality customer service to both members and prospective clients. This role is more than just customer service; it is about promoting the Life Time brand and value, assisting customers through their buying journey, and contributing fundamentally to the club's acquisition and retention goals. The Membership Concierge III acts as a leader within the Concierge Team, modeling attentive service behaviors and sharing expertise to enhance the overall member experience. This position requires an outgoing, supportive, and knowledgeable individual who is passionate about helping members achieve their healthy lifestyle objectives. The role involves facilitating an engaging and seamless check-in process, providing detailed information about club programming, pricing, events, and policies, and managing member accounts efficiently. Additionally, this role includes responsibilities on the Certified Retention Team, where the incumbent assists members with potential cancellations by offering alternatives that best fit their needs. Effective communication skills, problem-solving capabilities, and a proactive approach to customer relationship building are essential for success in this position. The Membership Concierge III also collaborates with prospective members to customize their buying experience based on individual interests and needs, thereby creating value-based relationships that increase brand loyalty. Overall, Life Time offers an energetic and healthy work environment that not only values its employees but also encourages personal and professional growth while championing a culture of service excellence.