Membership Concierge

Life Time is a premier health and wellness company that operates luxury fitness clubs and resorts across the United States and Canada. Known for its comprehensive approach to health, fitness, and lifestyle, Life Time offers its members access to cutting-edge fitness equipment, diverse programming, luxurious amenities, and exceptional service. The company is dedicated to creating welcoming environments where members can thrive physically, mentally, and socially. Life Time emphasizes personalized experiences and community engagement, ensuring every guest feels valued and supported on their wellness journey. Their commitment to excellence and innovation in the wellness industry makes Life Time a leader and a preferred employer in this space.

The Membership Concierge II role at Life Time is an exciting opportunity for professionals passionate about hospitality and customer engagement. This position is designed for individuals who excel in account maintenance, service delivery, and member engagement, functioning as a key liaison between the club and its valued members and guests. Members of the Life Time community rely on the Membership Concierge II as their first point of contact when entering the resort, and this role requires demonstrating a hospitality mindset that fosters relationship building and extraordinary experiences. The position involves handling inbound and outbound communication to support member engagement and program participation, educating members about club programming, events, pricing, and policies. In addition, the Membership Concierge II assists with account maintenance, processing member needs and transactions, and plays a vital role in new membership sales and member retention efforts.

Beyond the essential duties, this role offers significant growth opportunities through Life Time's hospitality certification levels, allowing employees to develop professionally while tailoring succession plans to achieve their career goals. The company encourages continuous learning and recognizes employee achievements with progressive certifications. This hourly position offers competitive wages ranging from $20.50 to $24.00 per hour, based on experience and qualifications, providing a solid foundation for those looking to grow within the wellness and hospitality industry.

The Membership Concierge II position demands individuals who thrive in a fast-paced setting, possess excellent multitasking abilities, and deliver exceptional service while addressing member concerns effectively. The role combines interpersonal skills, problem-solving capacities, and a genuine passion to serve others, making it ideal for those who find fulfillment in creating memorable experiences for members and guests. Life Time's commitment to diversity, inclusion, and equal opportunity ensures an equitable and supportive workplace where every team member's unique contributions are celebrated. This role is not only a job but a career path in a dynamic and thriving environment focused on well-being, community, and professional growth.