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Membership Concierge

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $14.75 - $19.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Professional development opportunities
inclusive work environment
Employee wellness programs
Retirement Plan

Job Description

Life Time Athletic Resorts are premier destinations for individuals passionate about hospitality and wellness. As a flourishing and expanding company, Life Time offers a vibrant and dynamic workplace environment where professionals can pursue meaningful careers aligned with a healthy lifestyle. Life Time is dedicated to fostering a culture of inclusivity and diversity, ensuring that every team member feels respected and valued while contributing their unique talents. This company is well-known for its commitment to helping members and guests live healthier and happier lives through comprehensive wellness programs, innovative services, and exceptional customer engagement.

The Membership Concierge role at Life Time Athletic Resorts is a pivotal position that supports the company’s mission by providing outstanding customer service and account management to members and guests. This position is crafted for hospitality professionals who are looking to grow their careers within a supportive and professional community. As a Membership Concierge, you will be the first point of contact for all members and guests entering the resort, embodying the brand’s hospitality mindset by creating extraordinary experiences and building meaningful relationships. Your role involves facilitating communication between the organization and its members, managing account transactions, and supporting programming and event promotion. Moreover, the position offers a unique opportunity to develop your skills and advance your career through Life Time’s professional hospitality certification levels, enabling personalized career progression and goal setting. This role not only focuses on operational excellence but also places a strong emphasis on member engagement and service recovery, ensuring that all interactions leave a positive and lasting impression. Working at Life Time means joining a company that values career growth, inclusiveness, and a passion for improving lives through wellness and community connection. If you are dedicated to service, thrive in a fast-paced, member-focused environment, and seek a rewarding career in hospitality, the Membership Concierge role at Life Time Athletic Resorts is an excellent fit. This position is part of a company that offers professional development, a diverse work culture, and the chance to make a meaningful impact every day.

Job Requirements

  • High school graduate or equivalent
  • minimum of 1 year of customer service experience
  • passion to serve others
  • effective communication skills

Job Qualifications

  • Bachelor's degree in hospitality preferred
  • effective communication skills
  • passion to serve others
  • experience in customer service

Job Duties

  • Operates as first point of contact for members and guests entering resort
  • exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
  • receives and facilitates incoming phone calls from members and guests
  • maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
  • assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
  • serves as point of contact for new member acquisition and member retention interactions
  • engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Job Criteria

Experience

Entry Level (1-2 years)


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