Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Dental Insurance
Health Insurance
Adoption assistance
Free parking
Employee stock purchase plan
401(k) matching
Tuition Reimbursement
Paid Time Off
Vision Insurance
Job Description
Hyatt is a globally recognized hospitality company known for its dedication to delivering authentic and heartfelt experiences to its guests. With a strong emphasis on hospitality excellence, Hyatt operates a portfolio of luxury hotels and resorts around the world. The company prides itself on its inclusive culture, commitment to associate growth, and focus on meaningful guest interactions. Hyatt's approach combines innovative service practices with robust training programs designed to foster associates who excel in creating memorable stays for their guests. The company values empathy, integrity, respect, inclusion, experimentation, and wellbeing, all of which shape its corporate culture and service standards. Hyatt offers competitive employment opportunities with a focus on work-life balance and career development.
Andaz Miami Beach, a distinctive luxury lifestyle hotel under the Hyatt brand, is seeking a Membership Concierge to join its vibrant team. Located in the heart of Mid-beach, Andaz Miami Beach is housed in an iconic art-deco building known for its architectural significance and stylish design elements. The hotel features 287 guestrooms, including 64 unique suites that boast floor-to-ceiling windows, private outdoor terraces with breathtaking views of the Atlantic Ocean and Miami skyline, and luxurious amenities including deep-soaking tubs and cozy reading nooks. Guests enjoy a wide range of exclusive offerings such as a full-service spa, a state-of-the-art fitness center, a beach club, two sparkling pools, and gourmet dining experiences led by renowned chef José Andrés.
The Membership Concierge role is pivotal in enhancing the membership experience at Andaz Miami Beach. Reporting to the Director of Membership, the concierge acts as a primary ambassador for the members club, providing personalized, refined, and intuitive service to all members. This position involves managing the entire membership lifecycle — from onboarding new members, fostering ongoing engagement, addressing inquiries, to supporting renewals and upgrades — all while upholding the highest standards of discretion and professionalism. The Membership Concierge must anticipate member needs, maintaining an active presence in the club environment to build strong relationships and a sense of community. Key responsibilities also include managing member communications, assisting with billing and administrative tasks, collaborating with internal departments for seamless event execution, and gathering member feedback to continuously enhance offerings.
This full-time role requires a dynamic individual adept at multitasking in a fast-paced, high-touch environment. Flexibility in scheduling, including availability on evenings, weekends, and holidays, is necessary to meet the evolving needs of club members. The ideal candidate will bring strong problem-solving skills, excellent communication capabilities, and a proactive approach to service. Maintaining impeccable appearance and professionalism are essential, as is the ability to stand or walk for extended periods and perform physical tasks such as bending, reaching, and carrying objects. By joining Hyatt and Andaz Miami Beach, the Membership Concierge will be part of a highly esteemed team committed to delivering exceptional guest and member experiences in one of Miami's most celebrated luxury lifestyle destinations.
Andaz Miami Beach, a distinctive luxury lifestyle hotel under the Hyatt brand, is seeking a Membership Concierge to join its vibrant team. Located in the heart of Mid-beach, Andaz Miami Beach is housed in an iconic art-deco building known for its architectural significance and stylish design elements. The hotel features 287 guestrooms, including 64 unique suites that boast floor-to-ceiling windows, private outdoor terraces with breathtaking views of the Atlantic Ocean and Miami skyline, and luxurious amenities including deep-soaking tubs and cozy reading nooks. Guests enjoy a wide range of exclusive offerings such as a full-service spa, a state-of-the-art fitness center, a beach club, two sparkling pools, and gourmet dining experiences led by renowned chef José Andrés.
The Membership Concierge role is pivotal in enhancing the membership experience at Andaz Miami Beach. Reporting to the Director of Membership, the concierge acts as a primary ambassador for the members club, providing personalized, refined, and intuitive service to all members. This position involves managing the entire membership lifecycle — from onboarding new members, fostering ongoing engagement, addressing inquiries, to supporting renewals and upgrades — all while upholding the highest standards of discretion and professionalism. The Membership Concierge must anticipate member needs, maintaining an active presence in the club environment to build strong relationships and a sense of community. Key responsibilities also include managing member communications, assisting with billing and administrative tasks, collaborating with internal departments for seamless event execution, and gathering member feedback to continuously enhance offerings.
This full-time role requires a dynamic individual adept at multitasking in a fast-paced, high-touch environment. Flexibility in scheduling, including availability on evenings, weekends, and holidays, is necessary to meet the evolving needs of club members. The ideal candidate will bring strong problem-solving skills, excellent communication capabilities, and a proactive approach to service. Maintaining impeccable appearance and professionalism are essential, as is the ability to stand or walk for extended periods and perform physical tasks such as bending, reaching, and carrying objects. By joining Hyatt and Andaz Miami Beach, the Membership Concierge will be part of a highly esteemed team committed to delivering exceptional guest and member experiences in one of Miami's most celebrated luxury lifestyle destinations.
Job Requirements
- Minimum 1-2 years of experience in hospitality, luxury retail, private clubs, or member-based environments
- Strong attention to detail with the ability to multitask in a fast-paced, high-touch environment
- Proficiency with CRM systems and Microsoft Office, comfort with technology and data entry
- Flexible schedule, including evenings, weekends, and holidays
- Comfortable working in a fast-paced, evolving environment with shifting member needs
- Ability to maintain discretion, confidentiality, and professionalism in all interactions
- Strong problem-solving skills with the ability to anticipate needs and act proactively
- A proactive, collaborative mindset with a passion for hospitality and member engagement
- Ability to address members’ concerns promptly to maintain satisfaction
- All team members must maintain a neat, clean and well-groomed appearance
- Specific department uniform guidelines and/or required articles of clothing will be explained by supervisor
- Ability to multitask, work in a fast-paced environment and have a high-level attention to detail
- Maintain positive and productive working relationships with other team members and departments
- Ability to work independently and to partner with others to promote an environment of teamwork
- Must be able to stand or walk a minimum eight-hour shift
- Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary
- Must have excellent communication skills and be able to read, write, speak and understand English
- Must be able to work inside and outside at all times of the year as needed, based upon business volumes
Job Qualifications
- Minimum 1-2 years of experience in hospitality, luxury retail, private clubs, or member-based environments
- Strong attention to detail with the ability to multitask in a fast-paced, high-touch environment
- Proficiency with CRM systems and Microsoft Office, comfort with technology and data entry
- Flexible schedule, including evenings, weekends, and holidays
- Comfortable working in a fast-paced, evolving environment with shifting member needs
- Ability to maintain discretion, confidentiality, and professionalism in all interactions
- Strong problem-solving skills with the ability to anticipate needs and act proactively
- A proactive, collaborative mindset with a passion for hospitality and member engagement
- Ability to address members’ concerns promptly to maintain satisfaction
Job Duties
- Serve as a primary point of contact of members, delivering elevated, personalized service at every touch point
- Anticipate members preferences, and proactively respond to needs and requests
- Assist with member onboarding, orientations, and ongoing engagement initiatives
- Maintain a strong on-floor presence to foster connection, loyalty, and community
- Support membership applications, renewals, upgrades, and inquiries with accuracy and discretion
- Maintain up to date member profiles, preferences, and interactions in the membership database
- Handle member communications via phone, email, and in person in a professional and timely manner
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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