Membership Concierge

Life Time is a premier lifestyle brand that operates an extensive network of health clubs, resorts, and residential communities across the United States and Canada. Known for a holistic approach to wellness, Life Time offers more than just a traditional gym experience; it integrates fitness, spa, healthy dining, and family-friendly activities within its expansive club environment. As a leader in the hospitality and wellness industry, Life Time emphasizes creating exceptional environments where members can thrive physically, mentally, and socially. The company is committed to fostering a diverse and inclusive workplace, promoting equity, and valuing the unique contributions of every individual. Life Time’s innovative approach to member engagement and commitment to quality service has positioned it as a distinguished player in the lifestyle and wellness market, attracting a broad demographic of health-conscious individuals and families seeking a comprehensive wellness experience.

The role of Membership Concierge II at Life Time is a dynamic position centered on providing outstanding hospitality services to club members and guests. This role acts as the initial point of contact for visitors entering the resort, embodying a hospitable mindset to foster meaningful relationships and deliver exceptional experiences. The Membership Concierge II is responsible for handling account maintenance, program and service transactions, as well as member retention and acquisition efforts. This position offers a unique opportunity for career growth through structured hospitality certifications and personalized succession planning. By engaging directly with members through inbound and outbound communications, the Membership Concierge II cultivates engagement and ensures members are well-informed about club events, programming, and policies. The role requires a friendly, outgoing demeanor and a strong ability to multi-task in a fast-paced, customer-centric environment. Life Time values candidates who demonstrate passion for service, effective communication skills, and problem-solving capabilities, particularly in service recovery and member satisfaction. This is a customer-facing role that demands professionalism, an eagerness to build rapport, and a commitment to enhancing the member experience at every interaction. Membership Concierge II employees are encouraged to develop their professional network and enhance their hospitality proficiency by advancing through Life Time’s certification levels. The company prioritizes inclusivity and equal opportunity employment, ensuring that advancement and recognition are merit-based and aligned with each individual’s unique talents and qualifications.