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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $17.75 - $21.25
Work Schedule
Standard Hours
Benefits
a fully subsidized membership
discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match
training and professional development
paid sick leave where required by law
Medical insurance
Dental Insurance
Vision Insurance
prescription drug coverage
Short term disability insurance
long term disability insurance
Life insurance
Pre-tax flexible spending plans
Dependent care plans
Parental leave
Adoption assistance
Paid Time Off
Job Description
Life Time is a premier lifestyle and hospitality company renowned for its commitment to creating extraordinary experiences through world-class health, wellness, and recreational services. With a robust presence as a high-end fitness and leisure resort operator, Life Time combines sophisticated resort amenities with personalized service to cultivate thriving communities where members can pursue health and happiness. The organizational culture emphasizes inclusivity, professionalism, and growth, fostering an environment where team members are empowered to develop their careers and exceed guest expectations.
The Membership Concierge II position at Life Time represents a vital role within this dynamic setting. This role prim... Show More
The Membership Concierge II position at Life Time represents a vital role within this dynamic setting. This role prim... Show More
Job Requirements
- Skilled at multi-tasking
- delivering high quality customer service
- proficient in service recovery
- strong verbal communication skills
- comfortable working in a fast-paced environment
- able to stand for 4 hours at a time
- friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- completion of Retention Specialist Certification within 60 days of hire
- passion to serve others
- effective communication skills
Job Duties
- Operates as first point of contact for members and guests entering resort
- exemplifies a hospitality mindset to build relationships with members and guests regularly creating extraordinary experiences
- receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
- maintains updated knowledge to appropriately educate all members and guests of club programming events pricing and policies
- assists members with account maintenance processing member needs changes and transactions including program service and product payments
- serves as a key point of contact for new membership sales and member retention interactions
- engages in problem solving and service recovery for member questions and concerns utilizing appropriate tools and resources
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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