Membership Concierge

Life Time is a premier lifestyle and hospitality company renowned for its commitment to creating extraordinary experiences through world-class health, wellness, and recreational services. With a robust presence as a high-end fitness and leisure resort operator, Life Time combines sophisticated resort amenities with personalized service to cultivate thriving communities where members can pursue health and happiness. The organizational culture emphasizes inclusivity, professionalism, and growth, fostering an environment where team members are empowered to develop their careers and exceed guest expectations.

The Membership Concierge II position at Life Time represents a vital role within this dynamic setting. This role primarily focuses on account maintenance, service delivery, programming insight, and member engagement, serving as the first point of contact for members and guests entering the resort. Members of the concierge team play a pivotal role in delivering exceptional customer service, supporting retention and acquisition efforts, and ensuring that every interaction reinforces Life Time's hospitality standards. This is an hourly position with wages starting at $17.75 and going up to $21.25, contingent upon experience and qualifications. Candidates will have the opportunity for self-directed progression through Life Time's hospitality certification levels, allowing them to tailor their professional growth plans and achieve personalized career objectives.

In this role, the Membership Concierge II will embody a hospitality mindset, building and strengthening relationships with members and guests. The position requires multi-tasking capabilities, excellent verbal communication, and the ability to maintain professionalism in a fast-paced environment. Responsibilities include receiving and making outbound calls, educating members on club programming and policies, assisting with account management, and actively engaging in problem-solving and service recovery. The role demands patience and a friendly, outgoing demeanor, as well as the physical stamina to stand for four hours at a time. Overall, this position offers a rewarding blend of direct member interaction, administrative support, and professional development opportunities within a prestigious and supportive organization.