Membership Concierge

Life Time Athletic Resorts is a premier destination for hospitality professionals who aspire to build a rewarding lifestyle career within a well-established and rapidly growing company. As a leader in the health and wellness industry, Life Time offers a vibrant community dedicated to helping members achieve healthier and happier lives. The resorts are renowned for their expansive facilities, offering an array of fitness, recreational, and lifestyle programs designed to cater to diverse interests and wellness goals. This commitment to excellence creates a dynamic work environment where dedication to service and holistic health are paramount.

The Membership Concierge position at Life Time Athletic Resorts is a vital role that places you at the heart of member engagement and service delivery. Serving as the first point of contact for members and guests, you embody the company’s hospitality mindset by creating extraordinary experiences that foster lasting relationships. This role goes beyond typical customer service; it involves comprehensive account maintenance, insightful programming knowledge, and proactive communication to ensure every member interaction reflects the company’s commitment to quality and care. Working in this capacity allows you to grow your professional skills, expand your network, and advance through the company’s structured hospitality certification levels. You will be empowered to develop a personalized succession plan aligned with your career aspirations, making this position ideal for those ambitious about professional growth within the hospitality and wellness sector.

The Membership Concierge’s responsibilities are diverse and engaging, emphasizing member satisfaction and operational excellence. From greeting members at the door, answering inquiries about club services and policies, to assisting with account updates and payment processing, you play a crucial role in the seamless function of Life Time’s membership services. Additionally, you act as a conduit for new member acquisition and retention, demonstrating problem-solving skills and managing service recovery with appropriate tools and resources. This position is hourly, offering a competitive wage starting at $17.25 per hour, and up to $20.50 depending on experience and qualifications. Life Time Athletic Resorts not only provides a supportive and inclusive work environment but also actively promotes employee wellness and professional development, making it an excellent choice for hospitality professionals passionate about fostering community health and wellbeing.