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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $19.50 - $24.00
Work Schedule
Flexible
Benefits
employee discount
flexible schedule
Job Description
The YMCA of Greater San Francisco is a renowned nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility. As a global movement and one of the nation’s leading nonprofits, the YMCA offers more than just employment—it provides a meaningful career with opportunities to make a lasting difference in individual lives and throughout the broader community. With a commitment to building strong communities, the YMCA of Greater San Francisco fosters an environment where employees and members can Be, Belong, and Become. The organization prioritizes values such as truth and courage, authenticity and accessibility, dependability and creativity,... Show More
Job Requirements
- Must successfully complete a background screening, including criminal and employment verification
- some positions may require a credit check
- all duties and responsibilities are essential job functions subject to reasonable accommodation
- YMCA of Greater San Francisco promotes an equal employment opportunity workplace, including reasonable accommodation for qualified disabled applicants and employees
- job offers are conditional and contingent upon background clearance
- pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, qualified applicants with arrest and conviction records will be considered for employment
Job Qualifications
- High school diploma or equivalent
- 6+ months of experience in a customer service role
- basic knowledge of health, nutrition, and/or fitness
- proficiency in using computers, including familiarity with Office 365 applications
- strong interpersonal skills, including excellent customer service and phone etiquette
- bilingual skills in Cantonese or Mandarin
- 6+ months of experience in wellness, fitness, or a related field preferred
- certified personal trainer or group exercise instructor certification is a plus
- experience with Salesforce or similar customer relationship management (CRM) platforms preferred
Job Duties
- Greet members and guests warmly, addressing their needs promptly and professionally
- engage with members on the wellness floor and in the gymnasium to promote safety and foster a sense of belonging
- conduct Cause-Driven Tours for prospective members, highlighting the YMCA’s benefits and community impact
- encourage members to explore YMCA offerings, such as programs and services, to promote engagement and retention
- communicate YMCA resources, schedules, and offerings, providing members with the tools to maximize their experience
- model Cause-Driven Communication by demonstrating nurturing, genuine, determined, hopeful, and welcoming behaviors
- provide orientations for youth members (ages 10-17) and adults, ensuring proper use of fitness equipment and understanding of safety guidelines
- support group exercise classes by setting up and breaking down equipment as needed
- schedule members for reservable wellness services such as orientations or group exercise classes
- assist with facility cleaning during downtime to ensure a welcoming environment
- maintain a clean, safe, and accessible wellness floor by monitoring fitness equipment, upholding safety standards, and ensuring cleanliness
- assist with inquiries, account management, and program registrations
- answer phone calls, respond to voicemails, and reply to emails professionally and in a timely manner
- become proficient in YMCA systems, such as Traction Rec and Upace, to manage member data effectively
- manage transactions, including membership sales, financial assistance requests, holds, cancellations, refunds, and reactivations, following YMCA policies
- collect membership and program payments, ensuring accurate financial transactions
- ensure members adhere to safety guidelines and proper use of fitness equipment during orientations
- uphold YMCA safety standards and cleanliness protocols to provide a secure environment for all members
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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