Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $19.50 - $24.00
Work Schedule
Flexible
Benefits
employee discount
flexible schedule
Job Description
The YMCA of Greater San Francisco is a renowned nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility. As a global movement and one of the nation’s leading nonprofits, the YMCA offers more than just employment—it provides a meaningful career with opportunities to make a lasting difference in individual lives and throughout the broader community. With a commitment to building strong communities, the YMCA of Greater San Francisco fosters an environment where employees and members can Be, Belong, and Become. The organization prioritizes values such as truth and courage, authenticity and accessibility, dependability and creativity, as well as dignity and empathy. These guiding principles form the foundation of its dedication to inclusivity, respect, and compassion for all individuals.
The role of the Membership and Wellness Associate at the YMCA of Greater San Francisco involves creating a welcoming and engaging experience for members from their initial contact to ongoing participation. This crucial position supports the YMCA’s mission by applying engagement practices such as welcoming, connecting, supporting, and inviting members and guests to participate fully in the facilities’ offerings. The associate acts as a bridge connecting members to a wide range of resources, programs, and wellness opportunities available at the branch. With a comprehensive understanding of the facility’s programs and activities, the associate provides members with accurate and helpful information while also maintaining the safety, cleanliness, and efficiency of the wellness floor and gymnasium.
This role is designed for individuals who are passionate about community health and fitness and enjoy working in a dynamic, member-focused environment. The Membership and Wellness Associate will often be on their feet, engaging with members and ensuring that safety and cleanliness standards are upheld throughout the day. Responsibilities include greeting members warmly, conducting tours for prospective members, supporting group exercises, managing reservations for wellness services, assisting with member inquiries and registrations, and handling financial transactions in accordance with YMCA policies. This position also demands proficiency in YMCA management systems such as Traction Rec and Upace.
The role is a part-time position with an expected 25 hours per week and offers a competitive hourly wage ranging from $19.50 to $24.00, based on salary benchmarking and grant fund approvals. Benefits include an employee discount and flexible scheduling, supporting a balanced work-life integration. The YMCA of Greater San Francisco is committed to equal employment opportunities and encourages applicants from all backgrounds, including those with criminal records, in alignment with local fair chance laws. Successful candidates will undergo a background screening process to ensure community safety.
This position not only offers a steady income but also the reward of contributing to community well-being and youth development through active interaction with diverse members. Individuals who thrive in fast-paced settings and possess strong interpersonal skills will find this role fulfilling and impactful, with opportunities to grow professionally within a reputable and supportive organization.
The role of the Membership and Wellness Associate at the YMCA of Greater San Francisco involves creating a welcoming and engaging experience for members from their initial contact to ongoing participation. This crucial position supports the YMCA’s mission by applying engagement practices such as welcoming, connecting, supporting, and inviting members and guests to participate fully in the facilities’ offerings. The associate acts as a bridge connecting members to a wide range of resources, programs, and wellness opportunities available at the branch. With a comprehensive understanding of the facility’s programs and activities, the associate provides members with accurate and helpful information while also maintaining the safety, cleanliness, and efficiency of the wellness floor and gymnasium.
This role is designed for individuals who are passionate about community health and fitness and enjoy working in a dynamic, member-focused environment. The Membership and Wellness Associate will often be on their feet, engaging with members and ensuring that safety and cleanliness standards are upheld throughout the day. Responsibilities include greeting members warmly, conducting tours for prospective members, supporting group exercises, managing reservations for wellness services, assisting with member inquiries and registrations, and handling financial transactions in accordance with YMCA policies. This position also demands proficiency in YMCA management systems such as Traction Rec and Upace.
The role is a part-time position with an expected 25 hours per week and offers a competitive hourly wage ranging from $19.50 to $24.00, based on salary benchmarking and grant fund approvals. Benefits include an employee discount and flexible scheduling, supporting a balanced work-life integration. The YMCA of Greater San Francisco is committed to equal employment opportunities and encourages applicants from all backgrounds, including those with criminal records, in alignment with local fair chance laws. Successful candidates will undergo a background screening process to ensure community safety.
This position not only offers a steady income but also the reward of contributing to community well-being and youth development through active interaction with diverse members. Individuals who thrive in fast-paced settings and possess strong interpersonal skills will find this role fulfilling and impactful, with opportunities to grow professionally within a reputable and supportive organization.
Job Requirements
- Must successfully complete a background screening, including criminal and employment verification
- some positions may require a credit check
- all duties and responsibilities are essential job functions subject to reasonable accommodation
- YMCA of Greater San Francisco promotes an equal employment opportunity workplace, including reasonable accommodation for qualified disabled applicants and employees
- job offers are conditional and contingent upon background clearance
- pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, qualified applicants with arrest and conviction records will be considered for employment
Job Qualifications
- High school diploma or equivalent
- 6+ months of experience in a customer service role
- basic knowledge of health, nutrition, and/or fitness
- proficiency in using computers, including familiarity with Office 365 applications
- strong interpersonal skills, including excellent customer service and phone etiquette
- bilingual skills in Cantonese or Mandarin
- 6+ months of experience in wellness, fitness, or a related field preferred
- certified personal trainer or group exercise instructor certification is a plus
- experience with Salesforce or similar customer relationship management (CRM) platforms preferred
Job Duties
- Greet members and guests warmly, addressing their needs promptly and professionally
- engage with members on the wellness floor and in the gymnasium to promote safety and foster a sense of belonging
- conduct Cause-Driven Tours for prospective members, highlighting the YMCA’s benefits and community impact
- encourage members to explore YMCA offerings, such as programs and services, to promote engagement and retention
- communicate YMCA resources, schedules, and offerings, providing members with the tools to maximize their experience
- model Cause-Driven Communication by demonstrating nurturing, genuine, determined, hopeful, and welcoming behaviors
- provide orientations for youth members (ages 10-17) and adults, ensuring proper use of fitness equipment and understanding of safety guidelines
- support group exercise classes by setting up and breaking down equipment as needed
- schedule members for reservable wellness services such as orientations or group exercise classes
- assist with facility cleaning during downtime to ensure a welcoming environment
- maintain a clean, safe, and accessible wellness floor by monitoring fitness equipment, upholding safety standards, and ensuring cleanliness
- assist with inquiries, account management, and program registrations
- answer phone calls, respond to voicemails, and reply to emails professionally and in a timely manner
- become proficient in YMCA systems, such as Traction Rec and Upace, to manage member data effectively
- manage transactions, including membership sales, financial assistance requests, holds, cancellations, refunds, and reactivations, following YMCA policies
- collect membership and program payments, ensuring accurate financial transactions
- ensure members adhere to safety guidelines and proper use of fitness equipment during orientations
- uphold YMCA safety standards and cleanliness protocols to provide a secure environment for all members
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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