Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Flexible
Weekend Shifts
Benefits
401k
Paid Time Off
Complimentary Club membership
discounts on club products and services
Remote work environment
Competitive wages
benefits package
Job Description
Villa Sport is a renowned fitness and lifestyle club brand with locations spanning multiple states including California, Texas, Colorado, Idaho, and Oregon. More than just a gym, Villa Sport cultivates vibrant communities where fitness, family, and fun seamlessly come together to create an empowering environment for its members. Their clubs focus on providing outstanding amenities and services that promote a balanced and active lifestyle for individuals and families alike. By prioritizing member experience and engagement, Villa Sport has established itself as a leader in the health and wellness industry, continuously striving to foster energizing spaces that encourage growth and connection... Show More
Job Requirements
- Must be available to work during peak club hours including weekends
- Must be located in Houston, TX area
- Self-motivated and able to successfully handle multiple concurrent duties and assignments with minimal supervision
- Ability to communicate effectively
- Must be organized and resourceful
- Experience handling confidential information
- Ability to work full-time
- Experience with customer service or hospitality environment beneficial
Job Qualifications
- Hospitality industry experience is preferred
- Highly organized and a self-starter
- Excellent team player
- Focused yet flexible
- Excellent judgment
- Comfortable handling sensitive information and confidential information
- Strong computer skills
Job Duties
- Manage concierge que emails
- Process all online member add on requests
- Process all online member removal requests
- Process all online upgrade/downgrade requests
- Process other membership forms as assigned
- Process refunds with provided guidelines
- Work closely with member account representative in resolving issues for monthly billing
- Assist with collections from past due accounts
- Answer phone calls from members and assist with member needs
- Other duties as assigned by supervisor
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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