Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Weekend Shifts
Benefits
401k
Paid Time Off
Complimentary Club membership
discounts on club products and services
remote work
Job Description
Villa Sport is a renowned network of luxury sports clubs and fitness centers with locations spread across multiple states including California, Texas, Colorado, Idaho, and Oregon. More than just traditional gyms, Villa Sport prides itself on being vibrant communities where fitness, family, and fun come together to offer an exceptional experience for members of all ages. They focus on creating energizing and supportive environments where members feel motivated to thrive and grow in both health and wellness. This establishment fosters a culture of inclusivity, energy, and commitment not only to their members but also to their employees, aiming to cultivate... Show More
Job Requirements
- Must be located in Houston, TX area
- availability to work during peak club hours including weekends
- ability to handle confidential information
- strong communication skills
- ability to manage multiple concurrent tasks with minimal supervision
- customer service orientation
Job Qualifications
- Hospitality industry experience is preferred
- highly organized and a self-starter
- excellent team player
- focused yet flexible
- excellent judgment
- comfortable handling sensitive and confidential information
- strong computer skills
Job Duties
- Manage concierge que emails
- process all online member add on requests
- process all online member removal requests
- process all online upgrade/downgrade requests
- process other membership forms as assigned
- process refunds with provided guidelines
- work closely with Member Account Representative in resolving issues for monthly billing
- assist with collections from past due accounts
- answer phone calls from members and assist with their needs
- perform other duties as assigned by supervisor
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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