Member Specialist

Fargo, ND, USA|Onsite

Job Overview

Employment Type

Temporary

Hourly

Internship

Consulting

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $18.00 - $25.00

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Tuition Assistance

Company Discounts

Job Description

Sam's Club is a leading membership warehouse club that offers a wide range of products and services to its members. Known for its commitment to quality, value, and excellent customer service, Sam's Club operates numerous retail locations across the United States. As a subsidiary of a global retail giant, the company focuses on providing members with bulk products at competitive prices, convenience, and a superior shopping experience. With a strong emphasis on innovation and member satisfaction, Sam's Club continuously adapts to meet the evolving needs of its customers through advanced technology and customer-centric service.

The role of Member Fron... Show More

Job Requirements

High school diploma or equivalent
Prior customer service experience preferred
Ability to handle cash and operate retail equipment
Ability to stand for extended periods
Ability to work flexible hours including weekends and holidays
Ability to follow company policies and procedures
Basic literacy and numeracy skills

Job Qualifications

Customer service experience
Retail experience including operating front end equipment such as cash register
Experience working with mobile retail applications
Ability to train others
Strong communication skills
Ability to adapt to changing environments

Job Duties

Ensures area of responsibility is maintained according to company policies by handling returns, zoning, arranging merchandise, and identifying shrink and damages
Provides member service by maintaining exit areas, reviewing receipts, acknowledging members, assisting with purchases and locating merchandise
Maintains self-checkout area by resolving member issues, promoting products, supporting self-service technology, processing purchases, and assisting with payments, returns, refunds, and exchanges
Assists in securing and safeguarding assets by observing and reporting potential criminal activity, maintaining documentation, executing emergency response, and ensuring compliance with security and safety practices
Trains Member Frontline Service associates on company processes, new technology, and program rollouts
Complies with company policies and ethics by implementing action plans and practicing the Open Door Policy
Completes work assignments using policies, collaborating with team members, communicating progress, and adapting to change and feedback

Job Location

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