Member Specialist

Albuquerque, NM, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Temporary

Hourly

Internship

Consulting

Compensation

Type:

Hourly

Rate:

Range $17.00 - $24.00

Benefits

Health Insurance

Vision Insurance

Dental Insurance

401(k) Plan

stock purchase plan

Company-paid Life Insurance

Paid time off including parental leave and family care leave

short-term and long-term disability

Company Discounts

Military Leave Pay

adoption and surrogacy expense reimbursement

Live Better U education program

Job Description

Sam's Club is a leading membership-only warehouse club that offers a wide variety of products, including groceries, electronics, furniture, and more, providing members with great value and quality. As a subsidiary of Walmart Inc., Sam's Club operates numerous warehouse locations across the United States, focusing on delivering an exceptional shopping experience through its commitment to customer service, innovation, and efficiency. The company is known for its relentless dedication to meeting the needs of its members by offering competitive pricing, a vast selection of merchandise, and unique member benefits. Sam's Club prioritizes a work environment that promotes growth and development opportunities... Show More

Job Requirements

High school diploma or equivalent
previous retail or customer service experience
ability to handle multiple tasks simultaneously
strong attention to detail
ability to stand for extended periods
good interpersonal skills
flexibility to work various shifts including weekends and holidays

Job Qualifications

Customer service experience
retail experience including operating front end equipment such as cash register
ability to work with mobile retail applications
strong communication skills
ability to train and support team members
knowledge of store policies and procedures
ability to resolve member issues effectively

Job Duties

Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns
zoning the area
arranging and organizing merchandise
identifying shrink and damages
Provides member service by maintaining exit areas
reviewing member receipts
acknowledging the member and identifying member needs
assisting members with purchasing decisions
assisting members with locating merchandise
Provides member service by maintaining self-checkout area
resolving member issues and concerns
promoting Sam's Club products and services
providing guidance and support to members regarding self-service technology
processing member purchases
assisting with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types
assisting members with transactions utilizing self-checkout area
Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures
maintaining paperwork, logs, and other required documentation
executing emergency response procedures
and ensuring compliance with company security and safety practices
Assists with the training of Member Frontline Service associates on company processes and procedures
teaching new technology and tool functionality
delivering new program rollout training
and providing continuous learning and process improvement opportunities
Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans
using the Open Door Policy
and applying these in executing business processes and practices
Completes work assignments and priorities by using policies, data, and resources
collaborating with managers, co-workers, customers, and other business partners
identifying priorities, deadlines, and expectations
carrying out tasks
communicating progress and information
determining and recommending ways to address improvement opportunities
and adapting to and learning from change, difficulties, and feedback

Job Location

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