Member Services Representative (Mount Vernon Branch)

North Coast Credit Union is a member-focused financial cooperative committed to improving the financial well-being of its community. Located in Mount Vernon, this credit union serves a diverse membership by providing trusted, human-centered financial services. As a not-for-profit institution, North Coast Credit Union reinvests in its members and community rather than shareholders, creating a culture centered on collaboration, support, and growth opportunities. The organization emphasizes strong member connections and values a welcoming service environment to foster long-term relationships that help members reach their financial goals. Employees enjoy a comprehensive benefits package and opportunities to advance in their careers within the credit union.\n\nThe role of Bilingual (Spanish/English) Member Services Representative at North Coast Credit Union offers an ideal opportunity for individuals passionate about helping others and serving their local community. This position is teller-focused, serving as the first point of contact for members at the Mount Vernon branch. The Member Services Representative is responsible for providing accurate and personalized teller services, including cash handling and transaction processing with exceptional attention to detail. Beyond transactional duties, this role plays a critical part in educating members about the credit union's products and services, supporting their financial goals through respectful and empathetic communication. This position also provides a pathway to grow into broader financial services responsibilities such as account opening and lending assistance.\n\nThe position is full-time, generally Monday through Friday, from 8:30 am to 5:30 pm, providing a stable schedule with steady hours. Pay ranges vary depending on experience, with Member Service Representative 1 earning between $20.41 and $26.53 per hour, and Member Service Representative 2 earning between $22.04 and $28.65 per hour. The environment is fast-paced but rewarding, ideal for candidates who thrive in multitasking and delivering professional service. North Coast Credit Union prides itself on supporting a team culture where every member service professional can build skills, grow their careers, and contribute meaningfully to a mission-driven organization. This opportunity is particularly well-suited to bilingual individuals who can effectively communicate financial concepts in both Spanish and English, reflecting the credit union's commitment to inclusivity and member education.