Member Services Rep Front Desk (Part-time evening shift)

Benbrook, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Paid training

flexible schedule

Job Description

Excel Fitness is a renowned fitness club dedicated to providing an exceptional gym experience for its members. Established with a mission to enhance health and wellness in the community, Excel Fitness fosters a welcoming and supportive environment for individuals striving to achieve their fitness goals. Known for its commitment to quality and member satisfaction, Excel Fitness offers state-of-the-art equipment, various amenities including tanning, HydroMassage, and Total Body Enhancement, and a team-oriented culture that values safety, cleanliness, and excellent customer service. The club continuously adapts to modern technology and operational practices by integrating tools like the Planet Fitness mobile app, which enhances member engagement and streamlines club operations. As a fitness club, Excel Fitness operates under standards that emphasize legal compliance, safety, and member well-being, making it a trusted establishment in the fitness industry.

The role of a Team Player at Excel Fitness is pivotal in maintaining the high standards of the club. This position requires a dedicated individual who performs various duties during assigned shifts, including ensuring the club is clean and welcoming while upholding the brand's operational standards. The Team Player acts as a vital point of contact for members, providing exceptional service, enforcing company policies, and fostering a safe and secure environment. Responsibilities extend beyond member interaction to include equipment operation, routine audits, cash drawer balancing, inventory management, and participation in team meetings and community outreach. This position demands a proactive and organized professional with excellent communication skills and the ability to handle sensitive information. Candidates must be CPR and AED certified or willing to obtain certification promptly.

Excel Fitness offers this role as a full-time or part-time, nonexempt position with flexible scheduling to accommodate business needs, including working some mornings, evenings, weekends, and overnight shifts. Employees benefit from a dynamic work environment that combines standard office and custodial tasks within a bustling fitness club atmosphere. Physical fitness and stamina are essential due to the role's physical demands, such as standing, walking, lifting, and handling various equipment and chemicals. The Team Player has no supervisory duties but is instrumental in supporting management with promotional activities, training, and operational strategies. Excel Fitness prides itself on being an Equal Opportunity Employer, committed to providing fair employment opportunities and fostering an inclusive workplace culture. This role offers an excellent opportunity for individuals passionate about fitness and customer service to grow their careers in a supportive and progressive setting.

Job Requirements

must be at least 18 years of age
high school diploma or equivalent required
CPR certification and AED certification are required before working alone
must be comfortable standing for long periods of time
great communication skills with internal and external customers
must be team-oriented, motivated, and well-organized
ability to think critically and evaluate solutions to problems proactively
proficient ability in Microsoft Office and using a computer
must have the ability to handle sensitive and confidential information

Job Qualifications

must be at least 18 years of age
high school diploma or equivalent required
CPR certification and AED certification are required before working alone
uncertified team players will be given the opportunity to complete CPR/AED training within the first 30 days of their employment
must be comfortable standing for long periods of time
great communication skills with internal and external customers
must be team-oriented, motivated, and well-organized
ability to think critically and evaluate solutions to problems proactively
proficient ability in Microsoft Office and using a computer
must have the ability to handle sensitive and confidential information
familiar with Excel's mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements

Job Duties

perform to your best abilities during your assigned work shift
monitor and maintain club cleanliness and atmosphere
stay proficient in Planet Fitness mobile app use, content, and updates
ensure that all proper training has been completed to operate safely and efficiently
conduct regular audits to ensure the club is presentable and hold up to Excel standards
perform club walkarounds and complete assigned cleaning or associated tasks along with re-inspecting said tasks
audit and balance cash drawers daily
properly input and update prospective and current member information into tablets and point of sale
ensure members adhere to the company's policies and guidelines and address any infractions
provide a safe and secure environment for all members
communicate with members and create a high level of member service
stock retail and janitorial items for the following shift
understand and adhere to company standards and help resolve any day-to-day member issues
audit club inventory and communicate with GM, AM, and Shift Lead on recommendations of inventory orders
stay up to date on all required certifications and training courses
participate in team meetings
communicate with, promote, tour, and assist prospects and potential members
assist the GM and AM with club membership promotions, training, and implementation of any operational strategies
ensure the club complies with all state and federal laws and insurance requirements
operate and assist applicable members with the use of equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities while making sure all applicable processes and procedures are adhered to
assist GM and represent our company at community events and other outreach activities