Member Service Representative (Part Time 30 hrs/wk M-F)

Portsmouth, VA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Salary

Rate:

Range $29,264.98 - $34,081.35

Benefits

Health Insurance

Dental Insurance

Retirement Plan

Paid Time Off

Employee Discounts

flexible schedules

Training and Development

Job Description

TowneBank is a community-focused financial institution dedicated to providing exceptional banking services while fostering a culture that emphasizes community involvement, social responsibility, and financial growth. With a strong hometown banking philosophy, TowneBank's employees, directors, and family members actively contribute their time and talents as volunteers, serving on boards and supporting local organizations. This approach strengthens the community fabric and ensures that TowneBank remains a leader in promoting the social, cultural, and economic well-being of the areas it serves.

As a Member Service Representative at TowneBank, you will play a crucial role in delivering exquisite service to bank members. This ... Show More

Job Requirements

One year cash handling and customer service experience with a single employer and/or six months bank teller experience
Work experience using basic computer skills including Outlook, Excel, Word and other Microsoft applications
Flexibility to learn and grow as new systems or processes emerge
Experience operating a cash register with ability to keep cash drawer in balance on a daily basis
Ability to accurately process monetary transactions in a timely fashion
Proven ability to provide excellent member service in person, on the phone, and by email
Ability to work as an integral and reliable team player
Dependability, punctuality and is able to keep unplanned absences to a minimum

Job Qualifications

One year cash handling and customer service experience with a single employer and/or six months bank teller experience
Work experience using basic computer skills including Outlook, Excel, Word and other Microsoft applications
Experience using Bank software programs a plus
Flexibility to learn and grow as new systems or processes emerge
Experience operating a cash register with ability to keep cash drawer in balance on a daily basis
Proven ability to provide excellent member service in person, on the phone, and by email
Ability to work as an integral and reliable team player
Dependability, punctuality and is able to keep unplanned absences to a minimum

Job Duties

Handling monetary transactions for members and entering them in the Bank’s software programs and providing receipts
Following the Bank’s security guidelines on a daily basis
Staying abreast of the Bank’s check cashing policies and procedures and federal laws to verify checks and cash, and examine documents for essential elements
Reviewing member accounts in order to make appropriate decisions regarding the requested transaction
Accurately keeping cash drawer in balance on a daily basis
Promoting TowneBank and its products and services
Providing exquisite service to members in person, on the phone or by email
Displaying a professional appearance and behavior
Handling other branch duties as assigned
Obeying all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)

Job Location

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