Member Service Representative

Des Moines, IA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $17.39 - $20.33

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Monthly incentives

Progressive benefits package

Community Involvement Opportunities

Job Description

GreenState Credit Union is a member-owned financial cooperative based in Iowa, committed to providing outstanding financial products and services to its members. As a credit union, GreenState operates with a mission focused on the financial well-being of the communities it serves, emphasizing a member-first approach rather than profit maximization. Established with a vision to empower individuals and strengthen communities, GreenState has grown to become a trusted institution known for its dedication to service excellence, community involvement, and fostering inclusive work culture. The credit union's commitment extends beyond everyday banking by supporting local initiatives, encouraging employee growth, and maintaining transparency and integrity in all its operations. The culture at GreenState is deeply rooted in collaboration, respect for diversity, and continuous improvement, making it a workplace where employees feel valued, motivated, and aligned with the company’s mission.

The Member Service Representative (MSR) role at GreenState Credit Union is vital as the front-line face of the organization, responsible for delivering professional, accurate, and responsive services to both members and staff. This regular full-time position operates primarily out of West Des Moines, Iowa, with scheduled hours from 8:30 AM to 5:00 PM Monday through Friday and limited hours on Saturdays from 9:00 AM to 12:00 PM. Individuals in this role embody GreenState’s core values by providing exceptional member interactions, consistently adhering to service standards and maintaining confidentiality of member information. The MSR performs a variety of daily transactions, including deposits, withdrawals, transfers, check cashing, loan and credit card payments, bonds, official checks, money orders, and more. Beyond transactional duties, the MSR plays a critical role in building lasting member relationships by identifying financial needs and directing members to appropriate products or specialized departments like Wealth Management, Commercial, Mortgage, or Insurance services when necessary.

This role requires a highly detail-oriented approach, integrity, teamwork, and a commitment to continuously improving service quality. The MSR also contributes to the credit union's community engagement through participation in service organizations and credit union-sponsored events, enhancing GreenState’s presence and impact locally. With a pay range of $17.39 to $20.33 per hour and the opportunity for monthly incentives, this position offers a competitive compensation package combined with a progressive benefits plan. GreenState fostering an upbeat, inclusive environment helps individuals grow professionally while making a difference in members’ financial lives and the broader community. The credit union emphasizes punctuality, responsibility, and a positive, solution-focused attitude in this pivotal Member Service Representative role.

Job Requirements

High school diploma or equivalent
Cash handling experience
Customer service experience
Sales experience preferred
Ability to maintain confidentiality
Must be bondable
Reliable punctual attendance
Ability to work scheduled hours including Saturdays
Proficiency with computer applications
Strong interpersonal and communication skills.

Job Qualifications

Interpersonal skills to represent the credit union positively
High energy and ability to engage and build rapport with members
Thorough knowledge of deposit products and regulations
Accuracy in cash handling and recording transactions
Good telephone manners and techniques
Ability to work with minimal direction and exercise sound judgment
Member account problem-solving skills
Proficiency with computer applications, spreadsheets, word processing, and database software
Ability to develop and maintain effective team relationships
High school diploma or equivalent (GED)
Cash handling, sales, and customer service experience desired
Must be bondable
Punctual and reliable attendance with willingness to work overtime as necessary.

Job Duties

Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision
Demonstrates a positive member service focus at all times, greeting members and guests with a smile and eye contact, using their name and thanking them for their business
Demonstrates teamwork in interactions with coworkers and completion of duties
Ensures confidentiality of member and account information
Supports a diverse and inclusive work environment
Makes weekly outbound service calls to members
Answers member questions or refers members to appropriate departments or supervisors
Assists with member account discrepancies, statement problems, and complaints, escalating as necessary
Performs member transactions including deposits, withdrawals, transfers, check cashing, loan and credit card payments, and more
Builds member relationships by recognizing their financial needs and referring them to specialized departments
Maintains a satisfactory balancing record
Educates members and staff on the features and benefits of all products and services
Refers products and services to achieve team goals
Accepts and examines checks for endorsements and negotiability
Processes mail and night deposit transactions
Completes all required forms and participates in opening and closing procedures
Balances and reconciles cash drawers and manages vault funds
Assists in security procedures with access to office keys and combinations
Balances and maintains coin machines and cash recyclers
Participates in community service and credit union-sponsored events.