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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.39 - $20.33
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Monthly incentives
Progressive benefits package
Community Involvement Opportunities
Job Description
GreenState Credit Union is a member-owned financial cooperative based in Iowa, committed to providing outstanding financial products and services to its members. As a credit union, GreenState operates with a mission focused on the financial well-being of the communities it serves, emphasizing a member-first approach rather than profit maximization. Established with a vision to empower individuals and strengthen communities, GreenState has grown to become a trusted institution known for its dedication to service excellence, community involvement, and fostering inclusive work culture. The credit union's commitment extends beyond everyday banking by supporting local initiatives, encouraging employee growth, and maintaining transparency and... Show More
Job Requirements
- High school diploma or equivalent
- Cash handling experience
- Customer service experience
- Sales experience preferred
- Ability to maintain confidentiality
- Must be bondable
- Reliable punctual attendance
- Ability to work scheduled hours including Saturdays
- Proficiency with computer applications
- Strong interpersonal and communication skills.
Job Qualifications
- Interpersonal skills to represent the credit union positively
- High energy and ability to engage and build rapport with members
- Thorough knowledge of deposit products and regulations
- Accuracy in cash handling and recording transactions
- Good telephone manners and techniques
- Ability to work with minimal direction and exercise sound judgment
- Member account problem-solving skills
- Proficiency with computer applications, spreadsheets, word processing, and database software
- Ability to develop and maintain effective team relationships
- High school diploma or equivalent (GED)
- Cash handling, sales, and customer service experience desired
- Must be bondable
- Punctual and reliable attendance with willingness to work overtime as necessary.
Job Duties
- Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision
- Demonstrates a positive member service focus at all times, greeting members and guests with a smile and eye contact, using their name and thanking them for their business
- Demonstrates teamwork in interactions with coworkers and completion of duties
- Ensures confidentiality of member and account information
- Supports a diverse and inclusive work environment
- Makes weekly outbound service calls to members
- Answers member questions or refers members to appropriate departments or supervisors
- Assists with member account discrepancies, statement problems, and complaints, escalating as necessary
- Performs member transactions including deposits, withdrawals, transfers, check cashing, loan and credit card payments, and more
- Builds member relationships by recognizing their financial needs and referring them to specialized departments
- Maintains a satisfactory balancing record
- Educates members and staff on the features and benefits of all products and services
- Refers products and services to achieve team goals
- Accepts and examines checks for endorsements and negotiability
- Processes mail and night deposit transactions
- Completes all required forms and participates in opening and closing procedures
- Balances and reconciles cash drawers and manages vault funds
- Assists in security procedures with access to office keys and combinations
- Balances and maintains coin machines and cash recyclers
- Participates in community service and credit union-sponsored events.
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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