Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $38.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
flexible spending accounts
401(k) Plan
earned paid time off
Life insurance
Disability Coverage
work wellness benefits
Job Description
The Ritz-Carlton, part of the Marriott International portfolio, stands as a globally recognized luxury hospitality brand acclaimed for its exceptional service and commitment to creating memorable guest experiences. With more than 100 award-winning properties worldwide, The Ritz-Carlton is dedicated to fostering a workplace culture that values diversity, creativity, and compassion, empowering associates to deliver impeccable service aligned with the company’s esteemed "Gold Standards." This tradition of excellence has earned the brand its reputation as a leader in luxury hospitality, consistently setting the bar for rare and special care and comfort that guests value and remember long after their stay.
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Job Requirements
- High school diploma or G.E.D. equivalent
- minimum 1 year of related work experience
- no supervisory experience
- ability to stand, sit, or walk for extended periods
- ability to move objects weighing up to 10 pounds
- strong communication skills
- ability to follow company policies and procedures
- maintain confidentiality
- complete safety training and certifications
- professional appearance
- teamwork and listening skills
Job Qualifications
- High school diploma or G.E.D. equivalent
- at least 1 year of related work experience
- no supervisory experience required
- excellent communication skills
- ability to manage multiple tasks in a fast-paced environment
- strong interpersonal skills
- proficiency with computer systems for logging and reservations
- commitment to delivering exceptional customer service
Job Duties
- Assist members and guests with pre-arrival process, assist with arrival and check-in, coordinate member activities and experiences, conduct pre-arrival and pre-departure calls, manage grocery and amenity orders, review and log member preferences, handle Front Office duties including check-in and check-out, prepare arrival packets and departure folios, perform audit checklists, prepare and distribute welcome packages, process billing and perform administrative duties, respond to visitor information requests, arrange transportation and reservations, address special requests from members and guests, coordinate with other departments to resolve issues, assist with bell and valet services, perform Lobby Ambassador tasks, review and document shift logs and daily memos, report safety incidents and complete training, follow company policies and maintain professional appearance, maintain confidentiality of information, welcome and acknowledge guests with professionalism, communicate clearly and professionally, support team goals, comply with quality assurance standards, stand sit or walk for extended periods, move objects up to 10 pounds, perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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