Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $37.50
Work Schedule
Standard Hours
Benefits
Health Insurance
flexible spending accounts
401(k) Plan
earned paid time off
sick leave
Life insurance
Disability Coverage
Job Description
The Ritz-Carlton Club San Francisco, located at 690 Market Street, San Francisco, California, is a prestigious luxury hotel that is part of the Marriott International portfolio. Renowned worldwide for its exceptional service and elegance, The Ritz-Carlton sets the standard for high-end hospitality. The brand is synonymous with the Gold Standards of service excellence, which include a commitment to genuine care, attention to detail, and creating unforgettable experiences for every guest. With more than 100 award-winning properties globally, The Ritz-Carlton attracts the world's top hospitality professionals who share a passion for delivering rare and special luxury service. At The Ritz-Carlton Club... Show More
Job Requirements
- high school diploma or GED equivalent
- at least one year of related work experience
- no supervisory experience required
- ability to stand, sit, or walk for extended periods
- ability to lift, carry, push, pull objects up to 10 pounds
- availability to work full time
- willingness to comply with company policies
- good communication skills
- commitment to upholding confidentiality and professionalism
Job Qualifications
- high school diploma or GED equivalent
- at least one year of related work experience
- excellent communication skills
- strong customer service orientation
- ability to multi-task and manage administrative duties
- proficiency with computer systems and logging preferences
- teamwork and collaboration skills
- ability to follow company quality standards and policies
Job Duties
- assist members and guests with pre-arrival process
- conduct pre-arrival calls
- handle arrival/check-in and departure/check-out
- manage member activities and experiences
- resolve guest problems and special requests
- prepare arrival packets and departure folios
- perform billing and administrative duties
- respond to visitor information and special arrangement requests
- coordinate with other departments such as engineering, bellperson, and housekeeping
- assist with bell and valet services
- perform lobby ambassador tasks
- document shift logs and daily memos
- report incidents and unsafe conditions
- ensure compliance with company policies and quality standards
- maintain professional appearance and confidentiality
- communicate effectively with guests and team members
- support team goals and provide excellent customer service
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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