Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $37.50
Work Schedule
Standard Hours
Benefits
medical care
flexible spending accounts
401k plan
Paid Time Off
Life insurance
Disability Coverage
wellness benefits
Job Description
The Ritz-Carlton Club San Francisco, located at 690 Market Street, stands as a distinguished luxury hotel known for delivering exceptional guest experiences. As part of the esteemed Marriott International portfolio, The Ritz-Carlton brand represents excellence in hospitality and the gold standard in luxury service worldwide. With over 100 award-winning hotels globally, The Ritz-Carlton prides itself on cultivating a culture where creativity, kindness, and compassion empower every team member to create lasting memories for guests. The establishment is committed to fostering a diverse and inclusive workplace, supporting equal opportunity employment, and ensuring every individual feels welcome and valued within its community.Show More
Job Requirements
- High school diploma or equivalent
- minimum one year of related work experience
- ability to stand, sit, or walk for extended periods
- capability to lift and move objects up to 10 pounds independently
- adherence to company dress code and appearance standards
- proficiency in verbal and written communication
- ability to perform administrative duties
- willingness to work full-time in a non-management role
- compliance with safety and operational policies
- dedication to confidentiality and guest privacy
- flexibility to handle various guest and member requests
- commitment to upholding Ritz-Carlton Gold Standards
Job Qualifications
- High school diploma or equivalent
- at least one year of related work experience
- strong communication skills
- ability to handle multiple tasks efficiently
- proficiency in using computer systems
- experience in hospitality or customer service preferred
- ability to maintain confidentiality
- professional appearance and demeanor
- commitment to quality service standards
- strong interpersonal skills
- ability to work as part of a team
Job Duties
- Assist members and guests with pre-arrival, arrival, and check-in process
- handle member activities and experiences
- resolve issues and facilitate payment and checkout
- make pre-arrival calls to members
- manage provisioning requests and amenities orders
- record preferences in the computer system
- contact members for pre-departure calls
- perform front office tasks including check-in/out and preparing arrival packages and billing
- respond to visitor inquiries and arrange transportation, reservations, or laundry services
- address special requests and verify guest satisfaction
- gather and provide information on property amenities and local events
- process all incoming calls, messages, and requests
- coordinate with appropriate departments to resolve issues
- assist with reservation services and support valet/bell services
- perform lobby ambassador duties
- update shift logs and daily memos
- report accidents, injuries, and hazardous conditions to management
- comply with company policies and safety standards
- maintain professional appearance and confidentiality
- welcome and recognize Residence owners and guests according to company standards
- communicate clearly and professionally
- build positive workplace relationships and support team goals
- comply with quality control standards
- perform physical duties as required
- execute other reasonable job duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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