Member Concierge Professional , Centurion New York
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $27.00 - $28.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Competitive base salaries
bonus incentives
retirement savings plan
Financial Coaching
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Benefits
Flexible working model
Paid parental leave
On-site wellness centers
Counseling support
Career development opportunities
Job Description
American Express is a globally recognized financial services company with a heritage spanning over 175 years, known for its innovation, commitment to customers, and strong company culture grounded in shared values and leadership behaviors. As part of Team Amex, employees benefit from comprehensive support for their holistic well-being, opportunities for continuous learning, leadership development, and career growth. American Express strives to create an inclusive workplace where every voice is valued and where employees’ work creates meaningful impact.
The Membership Concierge Professional (MCP) role at Centurion New York represents the frontline face of American Express, embodying the brand’s dedication to delivering... Show More
The Membership Concierge Professional (MCP) role at Centurion New York represents the frontline face of American Express, embodying the brand’s dedication to delivering... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 5 years of experience in premium customer service sectors
- Excellent communication and interpersonal skills
- Ability to work flexible hours including evenings, weekends, and holidays
- Proficient with technology platforms and digital communication tools
- Physical ability to perform light to moderate lifting
- Strong problem-solving and decision-making skills
- Ability to collaborate and work well in teams
- Willingness to comply with security and operational protocols
- Eligible to work in the U.S. without visa sponsorship
Job Qualifications
- Minimum of 5 years of experience servicing premium customers such as in luxury lifestyle, personal assistant, concierge, restaurant, airlines, or hotel sectors
- Passion for proactive customer service
- Excellent communication skills to delight customers
- Strong listening skills to understand and meet customer needs confidently
- Professionalism and positive attitude in all interactions
- Ability to collaborate effectively with colleagues
- Quick and effective decision-making skills to prioritize Card Members' experiences
- Resourcefulness and proficiency using the internet while assisting customers in-person
- Proficiency in multiple technology platforms including Restaurant, Customer Servicing, and Microsoft Office systems
- Adaptability to changing environments and resilience
- Ability to work flexible shifts including nights, weekends, and holidays
- Capability to perform light to moderate lifting
Job Duties
- Provide superior service to Card Members, ensuring seamless delivery of travel, card servicing, and concierge requests
- Strategically recommend personalized products and services based on Card Members' needs
- Collaborate with food and beverage lounge partners to accommodate the needs of Card Members
- Build strong relationships with Card Members, delivering outstanding customer service in every interaction
- Effectively navigate multiple tools and channels to communicate with customers including Microsoft Office and other digital systems
- Maintain accurate and detailed documentation
- Stay updated on Centurion products, benefits, and current offerings
- Consistently collaborate with other membership managers and align with portfolio managers to understand assigned portfolios
- Execute and follow security requirements of the building
- Check-in and authenticate guests
- Ensure lounge space is clean and presentable
- Greet and assist guests, providing excellent customer service and answering questions
- Lift bags or other objects as needed
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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