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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.75 - $20.25
Work Schedule
Standard Hours
Benefits
inclusive workplace
Diversity and equity
Career growth opportunities
Professional Development
Merit-based promotions
Employee wellness programs
Network building opportunities
Job Description
Life Time is a premier hospitality and fitness company that delivers an exceptional lifestyle experience to its members through unparalleled services and amenities. Renowned for its dedication to inclusivity, diversity, and equity, Life Time strives to create a welcoming environment for everyone while championing a merit-based workplace that fosters the growth and development of its employees. The organization emphasizes the celebration of individual contributions and aims to maintain an equal opportunity atmosphere in recruitment, hiring, training, and promotions. Life Time operates luxury resorts and wellness centers that blend state-of-the-art facilities with world-class hospitality to provide members with extraordinary experiences every... Show More
Job Requirements
- skilled at multi-tasking
- delivering high quality customer service
- service recovery
- verbal communication
- comfortable working in a fast-paced environment
- able to stand for 4 hours at a time
- demonstrate a friendly and outgoing demeanor
Job Qualifications
- high school graduate or equivalent
- minimum of 1-2 years of experience in customer service or sales
- complete Retention Specialist Certification within 60 days of hire
- passion to serve others
- effective communication skills
- bachelor's degree in hospitality preferred
Job Duties
- Operate as first point of contact for members and guests entering the resort
- exemplify a hospitality mindset to build relationships with members and guests regularly creating extraordinary experiences
- receive inbound phone calls and conduct outbound outreach with members and guests to support engagement and acquisition
- maintain updated knowledge to appropriately educate all members and guests of club programming events pricing and policies
- assist members with account maintenance processing member needs changes and transactions including program service and product payments
- serve as a key point of contact for new membership sales and member retention interactions
- engage in problem solving and service recovery for member questions and concerns utilizing appropriate tools and resources
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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