Member Concierge II

Life Time is a premier hospitality and fitness company that delivers an exceptional lifestyle experience to its members through unparalleled services and amenities. Renowned for its dedication to inclusivity, diversity, and equity, Life Time strives to create a welcoming environment for everyone while championing a merit-based workplace that fosters the growth and development of its employees. The organization emphasizes the celebration of individual contributions and aims to maintain an equal opportunity atmosphere in recruitment, hiring, training, and promotions. Life Time operates luxury resorts and wellness centers that blend state-of-the-art facilities with world-class hospitality to provide members with extraordinary experiences every time they engage with the brand.

The role of Membership Concierge II at Life Time is a vital position that blends exemplary customer service skills with deep knowledge of the company’s club programming. As a Membership Concierge II, you will act as the first point of contact for members and guests entering the resort, setting the tone for their experience by delivering outstanding service that aligns with Life Time’s high hospitality standards. This role demands a professional who excels in account maintenance, service delivery, programming insight, and effective member and guest engagement. You will have the unique opportunity to grow your professional skill set and network through a self-directed progression across various hospitality certification levels. The position is designed to support your career development by allowing you to create a customized succession plan that aligns with your personal and professional goals.

In this capacity, your duties will encompass managing inbound and outbound communication with members and guests, offering up-to-date information about club programming, events, pricing, and policies. You will play a critical role in assisting members with a variety of account-related needs including processing transactions and addressing service or product inquiries. Furthermore, you will be instrumental in new membership sales and retaining current members by building long-term relationships rooted in trust and exceptional service quality. Problem-solving and service recovery are key aspects of the role, requiring you to resolve member questions and concerns efficiently using the available resources. Overall, this position is ideal for a motivated individual who thrives in a fast-paced environment and values the chance to contribute to an inclusive, diverse, and dynamic workplace.