Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $38.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Supplemental plans
flexible spending accounts
401(k) Plan
Paid Time Off
Job Description
Ametros Financial is a dynamic company formed through a collaboration of insurance and healthcare professionals who are pioneering a revolutionary approach to medical care and healthcare payment processing. By integrating cutting-edge technology, continuous innovation, and world-class service, Ametros aims to transform how patients, insurance payors, and healthcare providers coordinate care and payment processes. This innovative company brings together deep expertise across insurance, healthcare, financial services, and software industries to create superior solutions that manage medical treatment effectively, ensure regulatory compliance, and solve complex billing and payment challenges inherent in the healthcare sector. At the heart of Ametros Financial's success is... Show More
Job Requirements
- Bachelor's degree or equivalent professional experience
- 1-3 years of experience in customer service or call center roles
- Excellent telephone etiquette and communication skills
- Ability to manage multiple tasks simultaneously
- Strong problem-solving and de-escalation skills
- Knowledge of HIPAA and security policies
- Ability to work rotating weekend overtime shifts
Job Qualifications
- Bachelor's degree or equivalent professional experience in a customer service related role
- 1-3 years of experience in a fast-paced customer care focused role with proven results
- 1-3 years of experience in a call center environment with proven multi-tasking abilities
- Strong work ethic, attention to detail, and empathy toward members on our platform
- Proven ability to research and resolve complex customer issues, including de-escalation experience
- Proven track record of dependability and professionalism
Job Duties
- Manage member inquires via email and incoming and outbound calls
- Identify and assess members needs to achieve customer satisfaction
- Explain the product and service as it relates to billing and medical authorization to various parties by both phone and email
- Assist members navigate our online website and their online web portal
- Process Durable Medical Equipment requests
- Process receipts for reimbursement
- Assist with locating providers, transportation, pharmacies and setting up appointments for members
- Participate in ongoing training to enhance job skills and knowledge
- Act in compliance with security and HIPPA policies and procedures
- Participate in a rotating, weekend overtime shift to ensure optimal member support
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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