Melbourne Connect Concierge

The University of Melbourne is a prestigious institution known for its commitment to education, research, and societal impact. One of its key innovation precincts, Melbourne Connect, serves as a dynamic hub where researchers, industry partners, start-ups, and students collaborate around digital and data expertise. Located within the Chancellery, Research and Enterprise department, Melbourne Connect offers a cutting-edge environment that fosters innovation, learning, and enterprise. This precinct is designed to promote collaboration and provide premium amenities, such as advanced technology for events, meeting rooms, and social spaces that encourage connection and creativity among its members.

The role available at Melbourne Connect is a full-time, fixed-term position within the Superfloor team, part of the precinct's heartbeat. This position offers an annual salary ranging from $86,943 to $99,864 plus 17% superannuation, reflecting the importance the University places on attracting dedicated professionals to maintain its world-class facilities and services. Employed within a collaborative and future-focused team, you will serve as the warm welcoming face of Melbourne Connect's Superfloor, a critical role in ensuring a seamless and hospitable experience for every visitor, tenant, and partner who engages with the precinct.

In this concierge role, you will be responsible for the coordination of front-of-house services including greeting and assisting visitors, managing enquiries, and supporting event execution and technological facilitation on site. Your role will encompass overseeing the use and maintenance of meeting and event spaces, handling room setups and pack downs, ensuring presentation standards are met, and coordinating catering services. You will also provide expert support for digital systems such as room bookings, audiovisual (AV) equipment, and Wi-Fi access to guarantee smooth event delivery and tenant satisfaction.

Additionally, this role requires administrative proficiency in processing customer payments, receipting, and purchase order requisitions, contributing to the precinct's financial operations. As a key team member, you will also play a vital part in enhancing precinct safety and communication by reporting incidents, updating FAQs, and fostering strong relationships with stakeholders.

The University values diversity and inclusion and promotes a supportive workplace where all staff members can thrive. Employees can benefit from salary packaging, health and wellbeing programs, professional development opportunities, discounted services, and a commitment to workplace adjustments for accessibility. Melbourne Connect is not only a place of innovative work but also a community that encourages collaboration, inclusivity, and continuous growth.

This role is ideal for candidates with proven experience in customer service, particularly those with backgrounds in hospitality, corporate reception, or events management working in fast-paced, client-facing roles. The successful candidate will demonstrate excellent communication skills, the ability to manage multiple priorities calmly, and proficiency with Microsoft Office and digital support systems. They must adapt to changing work hours depending on event requirements and be willing to undergo relevant training such as Fire Warden and First Aid if required.

Working in the Superfloor team at Melbourne Connect means joining a vibrant community that is shaping the future of innovation through education and enterprise. The role is not only about providing excellent service but also about being an integral part of the precinct's innovative ecosystem, contributing to a welcoming and efficient environment for all visitors, tenants, and partners.