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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,300.00 - $102,700.00
Work Schedule
Flexible
Benefits
Health Insurance
retirement programs
Parental leave
Adoption assistance
well-being resources
Travel perks
Flexible benefits
Job Description
American Express Global Business Travel (Amex GBT) is a global leader in corporate travel management, renowned for transforming the way companies plan, manage, and experience business travel. As a company committed to innovation and excellence, Amex GBT leverages technology, data, and personalized service to deliver best-in-class travel solutions for its diverse clientele. The organization prides itself on fostering an inclusive, collaborative culture where colleagues feel valued, inspired, and empowered to make a meaningful impact in the business travel industry. With a commitment to diversity, equity, and inclusion, Amex GBT offers a workplace environment that encourages diverse voices and perspectives, ensuring... Show More
Job Requirements
- 2-5 years of experience in meeting or event management, customer service, or hospitality industry roles
- bachelor’s degree in a related field or equivalent professional experience
- validated skills and experience with Cvent
- knowledge of project management procedures
- advanced proficiency with Microsoft Office and electronic meeting management tools
- excellent verbal and written English communication skills
- strong organizational abilities including multitasking and prioritization
- ability to manage budgets and financial information
- critical thinking and problem-solving capabilities
- ability to maintain composure under pressure
- travel industry knowledge and willingness to travel as needed
- strong negotiation and customer service skills
Job Qualifications
- 2-5 years of proven experience in meeting/event management, customer service, or hospitality industry roles
- bachelor’s degree in a related field or equivalent professional experience
- validated skills and experience with Cvent
- project management expertise with knowledge of project management procedures and a CMP or formal project management designation preferred
- advanced proficiency with Microsoft Office products and electronic meeting management tools (Cvent)
- exceptional communication skills with fluent, effective English communication both verbally and in writing for internal and external audiences
- strong organizational abilities with proven capacity to coordinate multiple resources, set priorities, and successfully multitask in complex environments
- financial acumen with the ability to process financial information, manage budgets, and identify cost-saving opportunities
- critical thinking and problem-solving skills with the ability to learn quickly, think strategically, and resolve issues in a timely manner
- resilience and composure with the ability to remain calm, focused, and productive in fast-paced, high-pressure situations
- travel industry knowledge and willingness to travel to events as necessary
- strong negotiation skills, excellent customer service orientation, and a collaborative, self-motivated team player mentality
Job Duties
- develop comprehensive meeting strategies by determining event purpose, creating detailed project plans with specifications, and gathering historical program information to inform planning decisions
- identify and address stakeholder needs by preparing program outlines, designing engaging content, selecting speakers, and establishing clear success metrics and technology requirements
- lead venue and facilities coordination by selecting appropriate geographical locations, identifying required services, coordinating security procedures, and conducting pre-meeting briefings and post-event debriefs with suppliers
- be responsible for all technology and logistics by planning technology requirements, figuring out room setups including seating and AV, handling shipping of materials, and ensuring compliance with M&E technology usage standards
- handle financial and contract management by developing budgets, negotiating vendor contracts, conducting RFP processes, running payment and billing processes, and ensuring adherence to deposit terms and client contract guidelines
- coordinate registration and risk management by establishing invitation and registration procedures, assessing insurance and operational needs, handling exhibitor booth assignments, and securing transportation and travel arrangements
- handle food and beverage operations by determining F&B requirements that support program objectives, coordinating all catering needs, and preparing housing reports in a timely manner
- proactively manage issues and customer concerns by identifying potential client, program, or delivery challenges and calling out them promptly for timely resolution
- provide strategic program leadership by traveling onsite for assigned programs as the business lead and meeting owner, collaborating with onsite teams, and delivering comprehensive program debrief notes to all stakeholders
- drive continuous improvement and growth by staying current with industry knowledge through training and external events, identifying upselling opportunities, and performing additional duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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