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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Paid holidays
Employee assistance program
Professional development opportunities
Job Description
CBRE is a global leader in real estate services, delivering exceptional value to clients through innovative and comprehensive solutions. With a presence in numerous countries, CBRE provides a dynamic and collaborative work environment centered around real estate management, investment, and advisory services. The company prides itself on maintaining high standards of professionalism and client satisfaction while fostering a culture of integrity, innovation, and teamwork. CBRE’s commitment to excellence and continuous improvement empowers employees to grow their careers in a diverse and inclusive setting. As part of its commitment to events and client experience, CBRE offers dedicated roles that support the... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Excellent verbal and written communication skills
- Ability to provide exceptional customer service
- Must be able to follow security and emergency protocols
- Good organizational and multitasking abilities
- Willingness to work flexible hours including weekends if necessary
- Ability to work under close supervision
- Basic computer proficiency
Job Qualifications
- High school diploma or equivalent
- Prior experience in customer service or events coordination preferred
- Strong communication and interpersonal skills
- Ability to work collaboratively in a team environment
- Proficiency in administrative tasks and data tracking
- Knowledge of basic security and emergency procedures
- Strong organizational skills
- Ability to handle multiple tasks under supervision
- Problem-solving skills focused on customer service
- Familiarity with office software and event management tools
Job Duties
- Be the first point of contact for all those entering the facility
- Greet them with a friendly and welcoming demeanor
- Record and log service requests and track the statuses
- Provide administrative aid to the event team as needed
- Deliver world-class customer service to all individuals in the facility
- Build and maintain a database of local business recommendations including transportation, dining, and entertainment
- Follow property-specific security and emergency procedures
- Notify appropriate parties to ensure the safety of all individuals in the building
- Acknowledge inquiries or complaints from clients, co-workers, and supervisors
- Provide solutions in a professional customer service-driven manner
- Resolve problems and identify appropriate approaches to accomplish team objectives
- Lead by example and model behaviors consistent with CBRE RISE values
- Provide support for meetings and events
- Work with clients, vendors, and team members to coordinate guest services including arrival experience, transportation, signage, and event security
- Create a hospitable environment for attendees, event owners, and vendors
- Assist with conference room turnover and midday room refresh
- Respond to event activities such as gathering supplies, equipment needs, food and beverage services, and facility security
- Organize and track inventory event supplies and alert team when new orders are required
- Escalate potential issues and concerns appropriately
- Suggest improvements to existing processes to improve team efficiency
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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