Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Paid holidays
Employee assistance program
Professional development opportunities
Job Description
CBRE is a global leader in real estate services, delivering exceptional value to clients through innovative and comprehensive solutions. With a presence in numerous countries, CBRE provides a dynamic and collaborative work environment centered around real estate management, investment, and advisory services. The company prides itself on maintaining high standards of professionalism and client satisfaction while fostering a culture of integrity, innovation, and teamwork. CBRE’s commitment to excellence and continuous improvement empowers employees to grow their careers in a diverse and inclusive setting. As part of its commitment to events and client experience, CBRE offers dedicated roles that support the execution of successful events and daily operations within their managed facilities.
As a CBRE Events Coordinator, you will play an integral role within the events team by assisting in a variety of tasks that ensure seamless event execution and a superior experience for all attendees. This role is pivotal as you will act as the Concierge Desk lead responsible for billing creation and processing alongside serving as the primary guest services liaison for the facility. Additionally, you will provide back-up support to essential services including building security and mail services/loading dock. Your role is multifaceted, requiring you to be the initial point of contact for everyone entering the facility, offering a welcoming and professional presence.
The Events Coordinator is responsible for recording service requests, tracking their progress, and supporting the administrative needs of the event team. Delivering world-class customer service is critical, as you build and maintain a comprehensive database of local business recommendations spanning transportation, dining, and entertainment options to enhance the guest experience.
Security and emergency procedures specific to the property will be your ongoing priority, ensuring the safety and well-being of everyone in the building by notifying the appropriate parties when necessary. Your duties extend to addressing client, coworker, and supervisor inquiries or complaints with effective, solution-oriented approaches while fostering a positive impact on team and customer objectives.
In this leadership role, you are expected to embody CBRE’s RISE values—respect, integrity, service, and excellence—guiding your team through best practices and fostering consensus. Providing logistical support for meetings and events, coordinating guest services, and creating a hospitable environment for attendees, event owners, and vendors are key components of your daily activities. You will assist with conference room turnovers, respond to event activities including equipment and food and beverage services, and manage inventory and supplies to ensure readiness.
Your analytical skills will be exercised by escalating issues appropriately and proposing process improvements to enhance team efficiency. Close supervision and guidance underpin the role, allowing you to develop your decision-making capabilities while contributing directly to team and organizational success. This position offers a vibrant career pathway for individuals passionate about events management, customer service, and facility operations within a globally respected organization.
As a CBRE Events Coordinator, you will play an integral role within the events team by assisting in a variety of tasks that ensure seamless event execution and a superior experience for all attendees. This role is pivotal as you will act as the Concierge Desk lead responsible for billing creation and processing alongside serving as the primary guest services liaison for the facility. Additionally, you will provide back-up support to essential services including building security and mail services/loading dock. Your role is multifaceted, requiring you to be the initial point of contact for everyone entering the facility, offering a welcoming and professional presence.
The Events Coordinator is responsible for recording service requests, tracking their progress, and supporting the administrative needs of the event team. Delivering world-class customer service is critical, as you build and maintain a comprehensive database of local business recommendations spanning transportation, dining, and entertainment options to enhance the guest experience.
Security and emergency procedures specific to the property will be your ongoing priority, ensuring the safety and well-being of everyone in the building by notifying the appropriate parties when necessary. Your duties extend to addressing client, coworker, and supervisor inquiries or complaints with effective, solution-oriented approaches while fostering a positive impact on team and customer objectives.
In this leadership role, you are expected to embody CBRE’s RISE values—respect, integrity, service, and excellence—guiding your team through best practices and fostering consensus. Providing logistical support for meetings and events, coordinating guest services, and creating a hospitable environment for attendees, event owners, and vendors are key components of your daily activities. You will assist with conference room turnovers, respond to event activities including equipment and food and beverage services, and manage inventory and supplies to ensure readiness.
Your analytical skills will be exercised by escalating issues appropriately and proposing process improvements to enhance team efficiency. Close supervision and guidance underpin the role, allowing you to develop your decision-making capabilities while contributing directly to team and organizational success. This position offers a vibrant career pathway for individuals passionate about events management, customer service, and facility operations within a globally respected organization.
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Excellent verbal and written communication skills
- Ability to provide exceptional customer service
- Must be able to follow security and emergency protocols
- Good organizational and multitasking abilities
- Willingness to work flexible hours including weekends if necessary
- Ability to work under close supervision
- Basic computer proficiency
Job Qualifications
- High school diploma or equivalent
- Prior experience in customer service or events coordination preferred
- Strong communication and interpersonal skills
- Ability to work collaboratively in a team environment
- Proficiency in administrative tasks and data tracking
- Knowledge of basic security and emergency procedures
- Strong organizational skills
- Ability to handle multiple tasks under supervision
- Problem-solving skills focused on customer service
- Familiarity with office software and event management tools
Job Duties
- Be the first point of contact for all those entering the facility
- Greet them with a friendly and welcoming demeanor
- Record and log service requests and track the statuses
- Provide administrative aid to the event team as needed
- Deliver world-class customer service to all individuals in the facility
- Build and maintain a database of local business recommendations including transportation, dining, and entertainment
- Follow property-specific security and emergency procedures
- Notify appropriate parties to ensure the safety of all individuals in the building
- Acknowledge inquiries or complaints from clients, co-workers, and supervisors
- Provide solutions in a professional customer service-driven manner
- Resolve problems and identify appropriate approaches to accomplish team objectives
- Lead by example and model behaviors consistent with CBRE RISE values
- Provide support for meetings and events
- Work with clients, vendors, and team members to coordinate guest services including arrival experience, transportation, signage, and event security
- Create a hospitable environment for attendees, event owners, and vendors
- Assist with conference room turnover and midday room refresh
- Respond to event activities such as gathering supplies, equipment needs, food and beverage services, and facility security
- Organize and track inventory event supplies and alert team when new orders are required
- Escalate potential issues and concerns appropriately
- Suggest improvements to existing processes to improve team efficiency
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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