Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Disability insurance
Life insurance
Job Description
CBRE is the world's largest commercial real estate services and investment firm, dedicated to delivering exceptional workplace experiences to clients across the globe. As a global leader, CBRE offers a wide range of services including facilities management, property leasing, project management, and investment management to clients of all sizes and industries. Founded over a century ago, the company combines deep industry knowledge with cutting-edge technology to optimize the way people work, live, and interact with their environments. CBRE's Host service line is a dedicated part of their business focused on enhancing the workplace experience by offering concierge-quality services backed by... Show More
Job Requirements
- Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
- High school diploma or GED
- Minimum 2 or more years of job-related experience
- In-depth understanding of relevant processes and systems within job function
- Problem-solving skills with capacity to review and select solutions
- Ability to explain complex concepts and sensitive information clearly
- Advanced proficiency in Microsoft Office products including Word, Excel, Outlook
- Strong organizational skills
- Physical ability to stoop, stand, walk, climb stairs
- Ability to lift or carry loads of 50 lbs or more
- Ability to follow basic work routines and standards
- Effective communication skills
- Working knowledge of Microsoft Office
Job Qualifications
- High school diploma or GED
- 2+ years of job-related experience
- In-depth understanding of processes, procedures, systems, and concepts within job function
- Basic knowledge of related job functions
- Problem-solving skills with ability to review and select solutions
- Ability to explain complex concepts clearly
- Advanced knowledge of Microsoft Office products including Word, Excel, Outlook
- Strong organizational skills with inquisitive mindset
- Communication skills to exchange straightforward information
- Ability to follow basic work routines and standards in application of work
Job Duties
- Be the first point of contact for all those entering the facility
- Greet them with a friendly and welcoming demeanor
- Record and log service requests and track the statuses
- Provide administrative aid to the event team as needed
- Deliver world-class customer service to all individuals in the facility
- Build and maintain a database of local business recommendations including transportation sources, dining, and entertainment
- Follow property-specific security and emergency procedures
- Notify appropriate parties to ensure safety of all individuals in the building
- Acknowledge inquiries or complaints from clients, co-workers, and supervisors and provide solutions professionally
- Resolve problems and identify approaches to accomplish team objectives
- Ensure personal and team outcomes positively impact customer objectives
- Lead by example and model behaviors consistent with CBRE RISE values
- Provide support for meetings and events as needed
- Work with clients, vendors, and team members to coordinate guest services including arrival experience, transportation, signage, displays, special needs requirements, printing, and event security
- Create a hospitable environment for attendees, event owners, and vendors
- Assist with conference room turnover and midday room refresh as needed
- Respond to event activities including gathering supplies, equipment needs, food & beverage services, and facility security
- Organize and track inventory of event supplies and alert team for new orders
- Escalate potential issues and concerns as appropriate
- Use existing procedures to solve straightforward problems with limited discretion
- Deliver output by following defined procedures and processes under supervision
- Suggest improvements to existing processes to improve team efficiency
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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