Medicare Concierge Outreach Specialist-Work From Home
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $22.00
Work Schedule
Day Shifts
Benefits
Medical
Dental
Vision
Paid Time Off
Retirement
short-term disability
long-term disability
Group Term Life Insurance
Wellness Program
Job Description
Presbyterian Healthcare Services is a renowned, locally owned, not-for-profit healthcare system established in New Mexico in 1908. As the state’s largest private employer with nearly 14,000 employees, Presbyterian is dedicated to ensuring that patients, members, and communities achieve their best health. The organization operates a comprehensive healthcare network consisting of nine hospitals, a statewide health plan, and a growing multi-specialty medical group. Serving over 580,000 members statewide, Presbyterian’s health plan offers diverse options, including Medicare Advantage, Medicaid (Centennial Care), and Commercial health plans. The company fosters supportive leadership and empowerment among employees, providing a work environment that encourages professional growth... Show More
Job Requirements
- Associate degree preferred
- High school diploma required
- 3 years of healthcare experience required
- Call center experience preferred
- Knowledge of related medical terminology
- Excellent driving record
Job Qualifications
- Associate degree preferred
- High school diploma required
- 3 years of healthcare experience required
- Call center experience preferred
- Knowledge of related medical terminology
- Excellent driving record
Job Duties
- Speak with members in all lines of business and perform behavioral interviewing techniques such as motivational interviewing to determine social determinants of health and assist with providing support related to housing food transportation etc.
- Develop and maintain relationships with program participants community partners and key organizations
- Coordinate services with community-based agencies as needed
- Provide education of PHP and community-based programs to support the overall health of members
- Compassionately own problem through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the member
- Collaborate with Clinical Operations to provide in-home blood pressure readings and other screenings to offer support for members health initiatives
- Perform outreach to assigned members of Medicare Advantage throughout their entire first year of the members enrollment
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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