Medical Support Assistant (Office Automation)

The Department of Pediatrics at Fort Bragg, North Carolina, operates within the broader framework of the Department of Defense (DoD) workforce. Fort Bragg is a well-established military installation known for its comprehensive healthcare services, supporting service members, their families, and the local community. Situated centrally in North Carolina, Fort Bragg offers not only strategic military importance but also a vibrant community with various amenities including fitness centers, quality dining, daycare, and recreational facilities. This setting enhances the working environment for healthcare professionals dedicated to serving with commitment and excellence. The Department of Pediatrics specifically focuses on providing specialized care to younger patients, ensuring their health and wellbeing in both routine and complex medical needs. The overall mission aligns with the DoD's commitment to maintaining a healthy military community and supporting the nation's defense operations through exceptional healthcare service delivery.

This role is a direct hire authority (DHA) position, which means it leverages the DHA for certain DoD workforce personnel to quickly recruit and appoint qualified individuals into competitive service roles. The employment type is full-time with a competitive salary that includes applicable locality pay or local market supplements, reflecting the cost of living in the Fort Bragg area. Applicants can expect a structured environment dedicated to professional development and mission-critical healthcare support.

The position is based in the Department of Pediatrics at Fort Bragg, NC, and is primarily centered on performing a variety of clerical and receptionist duties within an ambulatory healthcare setting. The incumbent will serve as the initial point of contact for patients and visitors, helping to foster a professional and welcoming atmosphere. Key responsibilities include greeting and receiving patients, scheduling appointments, maintaining accurate patient records both electronically and on paper, and utilizing automated healthcare systems to enter and retrieve patient data efficiently. This role requires a blend of administrative proficiency, interpersonal communication skills, and attention to detail to support healthcare staff effectively and ensure smooth patient flow.

Candidates must be comfortable working within a military healthcare environment subject to strict guidelines including background investigations, personnel security requirements, and immunization protocols. The role is designated Mission Essential, requiring readiness to support operations during emergencies or severe weather events. Additionally, obtaining and maintaining a current Basic Life Support (BLS) certification through recognized organizations is mandatory. The ideal candidate will demonstrate a typewriting proficiency of at least 40 words per minute with fewer than three errors, reflecting the necessity for accuracy and speed in clerical tasks.

Furthermore, the position values experience in clerical or reception duties supporting healthcare staff, handling patient interactions, and working with automated medical systems. Alternatively, substantial relevant education—such as four years of study above high school at accredited institutions in business, secretarial, or technical fields—may also qualify candidates. A combination of education and experience is acceptable provided the comprehensive qualifications meet or exceed 100 percent of the requirements.

Candidates will find that employment at Fort Bragg offers not only the opportunity to contribute to critical pediatric healthcare services but also the benefits of working in a supportive and resource-rich military community situated near natural attractions like beaches and the Appalachian Mountains. The Department of Pediatrics emphasizes commitment to federal service efficiency, upholding constitutional values, and improving healthcare administrative processes within the federal government.