Medical Receptionist- Training Provided!

EyeCare Partners is a renowned eye care provider committed to delivering exceptional service and comprehensive ophthalmic care to patients across multiple locations. As a company dedicated to enhancing vision health and patient satisfaction, EyeCare Partners leverages experienced professionals and state-of-the-art technology to ensure a total patient experience that is both welcoming and efficient. The organization prides itself on a patient-focused approach, ensuring each patient encounter is handled with care, respect, and professionalism. With a reputation for clinical excellence and a supportive work environment, EyeCare Partners is an excellent place for individuals passionate about healthcare and patient service to build a rewarding career.

The Front Office Specialist role at EyeCare Partners is a pivotal position that serves as the first point of contact for patients within the clinical or office setting. This role encompasses key administrative responsibilities to facilitate a seamless check-in and check-out process for patients. The specialist embodies the core values of EyeCare Partners by creating a positive, welcoming atmosphere that supports the Total Patient Experience strategy aimed at enhancing patient satisfaction and building long-term relationships. This individual ensures patients feel valued through exceptional service delivery, including greeting patients warmly, answering phone calls promptly, managing patient flow, and processing payments accurately.

The position primarily involves working in a standard office or clinical environment, with occasional travel to other locations as necessary to carry out job duties. The Front Office Specialist is expected to maintain a professional demeanor at all times, demonstrating urgency and consideration for the time and needs of both patients and medical staff. Responsibilities include verifying insurance authorizations, maintaining accurate flow sheets, completing daily reconciliations and cash drawer management, and complying with all company policies including HIPAA regulations.

This role requires proficiency in Microsoft Office tools such as Excel, Word, PowerPoint, and Outlook to manage various clerical tasks. Additionally, physical requirements include the ability to walk, stand, sit, bend, and lift up to 25 lbs, reflecting the dynamic nature of the office environment. The ideal candidate for this role brings at least one year of experience interacting with customers or patients, preferably within a medical or ophthalmic office setting. A high school diploma or GED is required, with no specific licenses or credentials mandated. EyeCare Partners values diversity and inclusion, and is an equal opportunity employer committed to affirmative action. This position provides an opportunity for growth within a respected healthcare organization focused on delivering world-class patient care and service.