Medical Receptionist - Pulmonology & Infectious Disease

Springfield, MA, USA|

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $17.50 - $23.80

Work Schedule

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Career Development

Diverse and inclusive culture

Retirement Plan

Employee assistance program

Job Description

Our healthcare organization is a prominent provider of comprehensive medical services, dedicated to serving communities in Connecticut and western Massachusetts. As part of Trinity Health Of New England, we offer an extensive range of healthcare services including primary care, specialty care, surgical interventions, urgent care, rehabilitation, as well as imaging and laboratory services. Our commitment is to deliver high-quality care tailored to the needs of thousands of patients every year through a diverse team of primary care providers, specialists, and surgeons. We operate in a patient-centric environment that prioritizes compassion, respect, and dignity, aligning our work with our core mission and values. Our inclusive workplace fosters personal and professional growth across a broad spectrum of healthcare disciplines, cultivating a culture where differences are embraced and collaboration thrives.

The Medical Receptionist position within our Pulmonology & Infectious Disease Specialty Practice represents a vital role in maintaining efficient operations and delivering an exceptional patient experience. This full-time day-shift role provides an excellent opportunity for individuals who thrive in dynamic, fast-paced settings and are passionate about healthcare. The medical receptionist will be responsible for accurate patient registration, co-pay collection, scheduling clinical appointments, and assisting both internal staff and external patients with various clerical tasks. Precision and a strong attention to detail in handling patient data entry within physician billing software are crucial to success in this capacity.

In this role, you will serve as a critical first point of contact, ensuring positive interactions from the initial patient call to the conclusion of each visit. The position offers meaningful engagement with patients and the healthcare team, supporting seamless appointments and contributing to the overall quality of care. The pay range for this position is between $17.50 and $23.80 per hour, commensurate with experience, skills, and education. This role may include some weekend shifts depending on location, and our organization provides a comprehensive benefits package effective from day one.

We highly value candidates who bring experience within medical office environments or billing departments and who have knowledge of patient billing and medical terminology. You will have the chance to learn and master new software applications to improve our billing and scheduling processes. Additionally, this position offers potential for career advancement within a supportive and diverse team setting. Joining our team means becoming part of an Equal Opportunity Employer dedicated to honoring every person's dignity, fostering an inclusive workplace free from discrimination, and upholding the highest standards of compassionate, person-centered care.

Job Requirements

High school diploma or equivalent
Some experience working in a medical office or billing environment preferred
Familiarity with medical terminology and patient billing processes preferred
Ability to handle multiple tasks simultaneously
Strong organizational skills
Excellent communication abilities
Willingness to work day shifts and possible weekends depending on location

Job Qualifications

High school diploma or equivalent
Experience within a medical office or billing department preferred
Knowledge of patient billing and medical terminology preferred
Strong interpersonal and communication skills
Proficiency with computer software and ability to learn new programs quickly
Ability to multitask and work efficiently in a fast-paced environment
Detail-oriented approach to managing patient data

Job Duties

Register patients accurately in the system
Collect co-payments from patients at the time of visit
Schedule and manage appointments for physicians efficiently
Provide exceptional patient experience by handling incoming calls and queries professionally
Enter data into physician billing software ensuring accuracy
Assist internal staff and external customers with clerical tasks
Maintain organized patient records and appointment schedules