Medical Receptionist | Internal Medicine | Portland, Maine | Full-Time
Job Overview
Compensation
Hourly
Range $17.00 - $20.50
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional development opportunities
Paid holidays
Job Description
InterMed is a well-established healthcare provider focused on delivering comprehensive medical services to its community. Known for its commitment to patient care and excellence, InterMed operates multiple clinics offering a broad range of medical specialties, ensuring accessible and quality healthcare for patients of all ages. The organization values professional integrity, teamwork, and patient-centered service, fostering a positive environment for both patients and employees.
We are currently seeking a front desk receptionist to join our team, a critical role that ensures smooth and efficient patient interactions from the moment they enter our facilities. This position involves greeting patients with friendly and respectful communication, managing patient intake documentation including insurance and demographic information, and handling payment processing accurately. The front desk receptionist acts as the first point of contact for patients and plays a vital role in maintaining the flow of appointments by promptly notifying clinical staff and managing scheduling tasks via our electronic medical record (EMR) system.
The ideal candidate should be adept at multitasking in a busy healthcare setting, possessing excellent communication and organizational skills. Responsibilities include answering incoming phone calls with professionalism, managing patient records, scheduling appointments with necessary follow-ups, and assisting the billing office in resolving payment issues. Candidates must demonstrate proficiency with Windows-based computer applications and data entry accuracy. Additionally, the role requires flexibility to work as part of a team and occasional duties such as taking patient temperatures and conducting health screenings as part of our commitment to safety and quality care. This role is essential to ensuring not only administrative efficiency but also an excellent patient experience from check-in through to appointment completion.
We are currently seeking a front desk receptionist to join our team, a critical role that ensures smooth and efficient patient interactions from the moment they enter our facilities. This position involves greeting patients with friendly and respectful communication, managing patient intake documentation including insurance and demographic information, and handling payment processing accurately. The front desk receptionist acts as the first point of contact for patients and plays a vital role in maintaining the flow of appointments by promptly notifying clinical staff and managing scheduling tasks via our electronic medical record (EMR) system.
The ideal candidate should be adept at multitasking in a busy healthcare setting, possessing excellent communication and organizational skills. Responsibilities include answering incoming phone calls with professionalism, managing patient records, scheduling appointments with necessary follow-ups, and assisting the billing office in resolving payment issues. Candidates must demonstrate proficiency with Windows-based computer applications and data entry accuracy. Additionally, the role requires flexibility to work as part of a team and occasional duties such as taking patient temperatures and conducting health screenings as part of our commitment to safety and quality care. This role is essential to ensuring not only administrative efficiency but also an excellent patient experience from check-in through to appointment completion.
Job Requirements
- High school graduate
- ability and willingness to provide excellent customer service to patients, colleagues, and vendors
- ability to work independently and accurately
- ability to work well in a busy environment
Job Qualifications
- High school diploma or equivalent
- excellent customer service skills
- proficiency with Windows-based computer applications
- ability to accurately transcribe and enter data
- effective communication skills
- ability to work independently and as a team member
- experience in a healthcare or customer service environment preferred
Job Duties
- Greet incoming patients using friendly, respectful communication
- obtain and document up-to-date demographic and insurance information
- accept and document patient payments, including co-pays for insurance plans
- maintain accurate transaction batches and balance cash drawer
- notify clinical staff via EMR when patients arrive
- inform patients of appointment delays
- answer incoming telephone calls using proper etiquette
- manage necessary patient forms including scanning, printing, assembling, and mailing
- schedule patient appointments and follow-ups using computerized systems
- prioritize telephone encounters
- monitor automated confirmation calls and update EMR
- take patient temperatures on a rotating basis
- ask health screening questions
- verify appointment times and advise patients accordingly
Job Location
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